Pros
Friendly people to work with Great social events
Cons
- Not enough people to manage the workload. - System does not work and things are implemented without being tested or employees being made aware changes to the system are being launched. - Managers often go back on their word leading to more stress and being stretched too thin. - Important things aren’t prioritised. Like the hiring of additional staff. - Certain teams being favoured more than others. It can often feel like a thankless job. - Constantly changing their plans and pricing without much notice for the customer. Including increasing prices mid contract and adding in fees such as an exit fee. Then expecting the customer to just be okay with it. - Feedback from employees isn’t really taken on board even if you have a lot of experience in the industry. - Employee wellbeing isn’t a priority or something that is supported. - CEO is lovely but does his own thing even if it doesn’t make sense and actually results in losing customers rather than gaining them. - Terms of business are confusing and changed with little thought. The customer is the last to know and again, is expected to go along with it. - Legislation and compliance isn’t always followed so you end up having to have difficult conversations with the customer resulting in complaints. - The buck is passed a lot with complaints and senior management will find a way to not have to deal with it. - Contractors are poor and pricing for additional add ons is expensive. There is pressure to hit targets with things such as safety certificates, yet they are priced so ridiculously high that no landlord wants to pay it and they end up arranging it themselves.
