Does Lighthouse Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Lighthouse Credit Union employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Lighthouse Credit Union. This rating has decreased by 15% over the last 12 months.

How satisfied are employees working at Lighthouse Credit Union?

30% of Lighthouse Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lighthouse Credit Union 3.0 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Lighthouse Credit Union?

Contact Center Representative (4) , Member Service Representative (4) , Member Experience Specialist (3) , Teller (3) , Customer Service Representative (2) , Director (2) , Manager (2) , Team Member (2) , Vice President (2)

What are the pros of working at Lighthouse Credit Union according to real employee reviews?

"Good Benefits" ((in 8 reviews)); "great benefits, people are nice, management is respectful" ((in 3 reviews))

What are the cons of working at Lighthouse Credit Union according to real employee reviews?

"Management was poor and lacked communication." ((in 6 reviews)); "Teams operate in silos, and senior leadership does not appear aligned." ((in 4 reviews)); "Staring pay could be better" ((in 4 reviews)); "Toxic management/executive team, favoritism, bullying, no transparency, no clear understanding of roles/responsibilities, micro management." ((in 4 reviews)); "There is no open door policy with certain managers and they will not hear any concerns or questions you may have." ((in 3 reviews))

What are employees saying about Lighthouse Credit Union redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lighthouse Credit Union redundancy and their outlook for job security at Lighthouse Credit Union in 2026.

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Lighthouse Credit Union

Lighthouse Credit Union Reviews

2.6

30% would recommend to a friend

(62 total reviews)

Chris Parker

41% approve of CEO

31% positive business outlook

Ratings by category

3.0

Work/Life balance

2.9

Compensation and benefits

2.7

Diversity and inclusion

2.5

Culture and values

2.5

Career opportunities

2.2

Senior management

Lighthouse Credit Union has an employee rating of 2.6 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lighthouse Credit Union employee rating is 30% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

62 reviews

3.0

3 Aug 2023

Denies work from home, otherwise, good people

Contact center representative

Recommend

CEO approval

Business outlook

Pros

Good team environment, pay, benefits and much more. Customer service is a priority.

Cons

My position was offered as work from home. I worked for several years in office as they made excuses, when a medical concern forced me to stay home I was threatened with termination. I was denied the ability to use the assigned work from home laptop they provided me Trained me on another position then kept me in my current one.

Lighthouse Credit Union Response

Thank you so much for taking the time to give us your feedback. We’re happy to hear that Northeast’s benefits, compensation, and team environment are meeting your needs. Your feedback is incredibly important to us, and we strongly encourage you to reach out to Northeast’s HR team at human.resources@necu.org to discuss your experience regarding your work from home schedule. Fostering a great culture is everything. We hope to hear from you soon.

3.0

19 Sept 2023

It was a bit toxic

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

There were some great people who worked for the CU

Cons

It was very toxic because of a constant turn around and no help from management

Lighthouse Credit Union Response

We appreciate you taking the time to share your experience working at Northeast Credit Union. Our managers receive ongoing leadership development that allow us to offer a successful workplace. We take pride in providing an engaging employee experience, and we are very sorry to hear this was not your experience.

3.0

17 Feb 2024

A lot of turnover and change

Information technology

Recommend

CEO approval

Business outlook

Pros

Local; nice people work in the branches; most people care about their work and do their best to provide good service.

Cons

C-level management is not the least bit focused on Member return on investment. They seem to be only interested in making themselves appear important. NECU does not provide value to Members and management does not seem interested in doing so. They spend a lot on PR and "image" but it is all smoke & mirrors. The Board of Directors has shirked their responsibility to Members and employees.

Viewing 1 - 3 of 62 Reviews

Jobs at Lighthouse Credit Union

Project Coordinator

Dover, NH

USD 48K - USD 65K /yr

(Glassdoor Est.)

View job

Member Care Representative I

USD 46K - USD 70K /yr

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Reviews Lighthouse Credit Union reviews

Lighthouse Credit Union

Lighthouse Credit Union Reviews

Ratings by category

Reviews by job title

Denies work from home, otherwise, good people

It was a bit toxic

A lot of turnover and change

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