Some really nice people work there and there is lots of opportunity to improve processes.
Cons
Several departments are useless and there is a lack of overall strategy on delivering an excellent customer service from start to finish. So many problems.
High pay
Some great employees
Owns some good resources
Cons
Management is in the mode of getting what they can for themselves
Have to overpay folks to work here and then have mass layoffs when they get to the next inevitable money crisis
Current management has destroyed what was once a dynamic business
