Lonely Planet Reviews

Updated 2 Jul 2020

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2.9
42%
Recommend to a Friend
47%
Approve of CEO
Lonely Planet President and CEO Luis Cabrera
Luis Cabrera
7 Ratings
Pros
Cons
  • "Terrible culture, so much backstabbing and underhanded dealing among the staff which is only outshone by the lack of empathy by upper management(in 7 reviews)

  • "Senior leadership was weak during my time, but that may have changed now with a new CEO(in 5 reviews)

More Pros and Cons
  1. COVID-19

    "Best workplace of my career so far"

    5.0
    Former Employee - Editor 

    I worked at Lonely Planet full-time

    Pros

    I've seen other reviews complaining about parts of the business I never interacted with, and I should say that my experience was in an office that is now closed so I don't know what it's like in their other offices around the world. My personal experience, though, was great. My overriding impression was that the managers genuinely cared about their staff and wanted to do right by them. I felt supported and I felt like my work was appreciated. I almost never worked overtime (and I got paid for it if I did). I got to have some say in the work I was given. Honestly, I feel like these things should be a given anywhere, but they're not, and it's to Lonely Planet's credit that they operate in this way.

    Cons

    They closed my office and made everyone (including me) redundant in the wake of Covid-19. I was ready to stay there long-term if I could, so I'm sad that they felt there was no way to salvage the situation.

  2. Helpful (1)

    "Lovely, but cheap"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Medium-level Administrative in Melbourne
    Recommends
    Negative Outlook

    I worked at Lonely Planet full-time for more than 10 years

    Pros

    They are the real deal. People there care about the product, they are enthused for it and they genuinely love travel. They are a caring workplace with a good culture.

    Cons

    They don't pay very well. Not very impressive management since they were bought out by some reclusive billionaire who doesn't even travel. The owner of the company has not once thought it worth his while to communicate with the staff once in the years he's been the owner. Lack of faith in the upper leadership affected morale on the floor. The travel-publishing industry as a whole is on the decline, rounds of layoffs were a fact of life.

    Continue reading
  3. "Great fun"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management Accountant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Lonely Planet full-time for more than a year

    Pros

    Work-life balance and they really look after their staff

    Cons

    Company structure means some inefficiencies

    Continue reading

    Lonely Planet Response

    July 1, 2019

    Thanks for taking the time to leave this review. It's great to hear that you valued the work life balance here at LP, as looking after our staff is really important to us too. We appreciate the feedback - we always want to empower our people, and we'll continue to look for ways to do this into the future. - Lonely Planet HR Team

  4. Helpful (1)

    "A great company lacking direction and ability to keep up with disruption"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Lonely Planet full-time for more than 3 years

    Pros

    Saw several change of leaders and owners. The company went from having great leadership to crap to average and jury is still out. - Well-loved travel brand. LP is still very well respected in the travel space - Very like-minded, friendly colleagues who loved travel and working at LP - Good culture in terms of activities outside of work (indoor soccer, drinks nights etc) - Had good career opportunities when I was there (there was actually training and a development plan!) - Had good, caring managers - Great work-life balance

    Cons

    - Staff are underpaid compared to similar roles in rest of industry - Lack of focus in leadership...had a CEO who could talk but didn't end up doing anything good for the company. Lots or promises but sadly, nothing eventuated - Hiring staff who are more focused on egos and who have biases and preference towards certain people - The US office located in Nashville. Really!? - Poor communication across the business - LP had many opportunities to dominate certain spaces...from being a leading Online Travel Agent to having a clear Mobile strategy...but alas, it was not to be Despite the cons, if you can get into LP, it'll look great on your resume and open doors down the line so suck up the poor pay for a year or two.

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    Lonely Planet Response

    April 3, 2019

    Thanks for taking the time to write this review. It's great to hear you enjoyed the culture and work life balance at LP as this is important to us too. We all value working with like minded people who love travel and we think it's the people at Lonely Planet that make it such a great place to work. We really appreciate your feedback as we are continuously looking for ways we can improve our employee experience. - Lonely Planet HR Team

  5. Helpful (1)

    "Exploitative"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     

    I have been working at Lonely Planet for more than 3 years

    Pros

    Fun environment, central, excellent coworkers

    Cons

    Crap pay in relation to the work

  6. "UI Designer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lonely Planet full-time

    Pros

    Great work life balance, great people.

    Cons

    Salary always below industry, hard to attract good talent. Have let go a lot of important staff, remaining staff just keeping it all together.

  7. "Not what it used to be"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melbourne

    I have been working at Lonely Planet full-time for more than 5 years

    Pros

    It's definitely the people who make Lonely Planet, they are talented, innovative and conscious travelers.

    Cons

    The company has seen a lot of restructure and unfortunately a lot of expertise was lost as a result of letting people go. The current management needs broader expertise and better communication to re-unite the company

  8. Helpful (5)

    "Not what it once was!"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Lonely Planet

    Pros

    Great subject matter, passionate staff, wonderful products

    Cons

    Largely clueless, heartless leadership & ownership

    Continue reading
  9. Helpful (19)

    "Nice work, LP"

    5.0
    Former Employee - Content 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Lonely Planet full-time for more than 10 years

    Pros

    Wow. There's been a lot of very positive Glassdoor reviews for this company since their HR Dept started panicking about poor reviews earlier this year. Lots of five-star reviews suddenly. Nice work. And the fraction of employees who think the CEO is worthwhile has almost hit 50%.

    Cons

    To quote other recent reviewers: there are no cons. It's just a darn shame that some folk haven't yet recognised how terrifically clever the executive is. I particularly like their focus on [insert strategy here when we think of one].

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  10. Helpful (4)

    "Great people, changing company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Editor in Melbourne
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Lonely Planet full-time for more than 5 years

    Pros

    Lots of smart, thoughtful people who care about the LP products, with a great office culture. I'm still friends with many of my former co-workers.

    Cons

    Lots of restructuring and mission changes over the last several years after the company was sold to NC2 Media. Upper management not very good at communicating with employees. Not a lot of opportunity for internal advancement.

Found 94 reviews