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      MSI

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      MSI Reviews

      3.1

      45% would recommend to a friend

      (35 total reviews)

      43% positive business outlook

      Ratings by category

      3.7

      Diversity and inclusion

      3.7

      Work/Life balance

      3.3

      Culture and values

      2.9

      Senior management

      2.9

      Compensation and benefits

      2.6

      Career opportunities

      MSI has an employee rating of 3.1 out of 5 stars, based on 35 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSI employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      35 reviews
      3.0
      22 Aug 2020

      It’s a job

      Client contact specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, free life insurance policy, PTO, paid holidays, paid training to receive property and casualty license, once license is obtained you are offered a very generous additional $1 an hour.

      Cons

      Small cubicles, short breaks and can be discouraged from taking breaks, occasional mandatory over time, no bonuses, no room to grow.

      1.0
      19 Jan 2026

      Leadership Issues

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Was one a great place to work with competitive pay and full remote work. Prided themselves on an entrepreneurial environment, and generally acted upon it. Don’t buy the whole unlimited PTO hype. That just how they avoid paying it out if you leave.

      Cons

      Recent senior leadership changes caused the place to go downhill in a hurry. Constant and unnecessary reorgs that create more confusion and chaos. Unreasonable growth goals with no support from senior leadership. It’s unfortunate, because it was a great place to work. There’s little job security and you can be thrown under the bus in a hurry if things go wrong. Layoffs happened pretty regularly and arbitrarily in 2024 and 2025. Most of the people who built MSI left due to the changes, and it’s just a very different company than it was 4 years ago. It has a lot of growing pains to get through, and you can expect a lot of chaos in the coming years.

      1.0
      6 Mar 2024

      Poor leadership, horrible pay

      Senior digital analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      I learned a lot working here and they used to hire people without a ton of experience so it used to not be a bad place to start your job.

      Cons

      I would need at least a 50% raise to meet the minimum of what I should in my area. No hopes of that kind of raise, no hopes for promotions, even though I am consistently a top performer.

      Viewing 1 - 3 of 35 Reviews
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      ReviewsMSI reviews

      Glassdoor has 35 MSI reviews submitted anonymously by MSI employees. Read employee reviews and ratings on Glassdoor to decide if MSI is right for you.