Does MSI pay their employees well?

According to anonymously submitted Glassdoor reviews, MSI employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at MSI. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at MSI?

61% of MSI employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MSI 2.9 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at MSI?

Sales Representative (27) , Customer Service Representative (25) , Associate (16) , Sales Associate (15) , Customer Service Representative (CSR) (11) , Operations Supervisor (9) , Outside Sales Representative (9) , Sales (9) , Manager (8) , Team Leader (8) , Accounts Receivable (5) , Product Associate (5) , Sales Director (5) , Software Engineer (5) , Class A Truck Driver (4)

What are the pros of working at MSI according to real employee reviews?

"people are great" ((in 25 reviews)); "Benefits are great" ((in 25 reviews)); "Having a good culture inside the company" ((in 18 reviews)); "Growing and expanding so quickly, career opportunities are endless." ((in 16 reviews)); "The pay is good." ((in 14 reviews))

What are the cons of working at MSI according to real employee reviews?

"No work life balance" ((in 9 reviews)); "Minimal training and by minimal i mean you get to know the colors if you're lucky." ((in 9 reviews)); "Nothing’s is ever completed due to poor direction and leadership." ((in 8 reviews)); "Low salary" ((in 6 reviews)); "Instead i got to train, new Indian CSRs who after 6 months were senior CSRs, got to train sales representatives and asistant manager .. i had a very bad experience with an asistan manager who used to go to work drunk, or in drugs ." ((in 6 reviews))

What are employees saying about MSI redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about MSI redundancy and their outlook for job security at MSI in 2026.

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MSI

MSI Reviews

3.5

61% would recommend to a friend

(467 total reviews)

Manu Shah

90% approve of CEO

73% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.3

Compensation and benefits

3.3

Career opportunities

3.2

Culture and values

3.0

Senior management

2.9

Work/Life balance

MSI has an employee rating of 3.5 out of 5 stars, based on 467 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSI employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

467 reviews

5.0

20 May 2026

Supportive leadership and flexibility, but unorganized teams

Operations supervisor

Recommend

CEO approval

Business outlook

Pros

Overtime availability, support from leadership, flexibility, career growth,

Cons

training, communication, unorganized teams, unclear job responsibilities, cross trained in too many things.

3.0

18 May 2026

Long hours and detached leadership in understaffed environment

Senior customer service representative (csr iii)

Recommend

CEO approval

Business outlook

Pros

None right now hopefully sometime it will be better

Cons

Long hours weekends understaff. Leaders that never did labor work in warehouse

4.0

16 Apr 2026

Supportive team and benefits, but uneven rules and workload

Shipping and receiving

Recommend

CEO approval

Business outlook

Pros

Overtime, the team, the benefits.

Cons

Rules only apply to some Large workload compared to compensation

Viewing 1 - 3 of 467 Reviews

Jobs at MSI

Product Promoter

Edison, NJ

USD 63K - USD 73K /yr

(Employer provided)

View job

Warehouse Picker

Elk Grove Village, IL

USD 20 - USD 23 /hr

(Employer provided)

View job

Product Promoter (Bilingual in Spanish)

Deerfield Beach, FL

USD 45K - USD 62K /yr

(Glassdoor Est.)

View job

Customer Service Representative (CSR)

Warehouse Shipping and Receiving

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MSI

MSI Reviews

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Reviews by job title

Supportive leadership and flexibility, but unorganized teams

Long hours and detached leadership in understaffed environment

Supportive team and benefits, but uneven rules and workload

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