Great Coworkers and Patients, Poor Upper Management and Workplace Culture
Pros
* The pay * Wonderful direct supervisors and fellow case managers. * Great relationships with patients and the opportunity to genuinely help people. * Remote work flexibility. * Strong teamwork among the case management department. * Many hardworking employees who truly care about patients.
Cons
* Significant communication issues between departments. * Case managers were often treated as though they were at the bottom of the company hierarchy. * Communication from some departments was frequently unprofessional. * Employees were often called out publicly for mistakes instead of being coached privately. * Performance metrics relied heavily on percentages that did not always reflect the full picture of an employee’s workload. * Caseloads varied greatly, making performance comparisons difficult. * Felt there was favoritism in how opportunities and transfers were distributed. * Concerns raised by case managers often seemed to go unheard. * After approximately nine months of employment, I was told the company was “going in a different direction” and my services were no longer needed. Prior to my termination, I was never formally written up, placed on a performance improvement plan, or given corrective counseling. * I requested consideration for a CSS position or another role within the company and was denied.
