* Significant communication issues between departments.
* Case managers were often treated as though they were at the bottom of the company hierarchy.
* Communication from some departments was frequently unprofessional.
* Employees were often called out publicly for mistakes instead of being coached privately.
* Performance metrics relied heavily on percentages that did not always reflect the full picture of an employee’s workload.
* Caseloads varied greatly, making performance comparisons difficult.
* Felt there was favoritism in how opportunities and transfers were distributed.
* Concerns raised by case managers often seemed to go unheard.
* After approximately nine months of employment, I was told the company was “going in a different direction” and my services were no longer needed. Prior to my termination, I was never formally written up, placed on a performance improvement plan, or given corrective counseling.
* I requested consideration for a CSS position or another role within the company and was denied.
