Managed Resources Reviews

Orientation was a disaster. The whole process was disorganized and felt rushed. I was given a "gold standard" template that I was instructed to follow, only to later be told by two different leads that it was wrong. Lack of consistency across training. I never knew which direction to follow as there were constantly conflicting instructions. It seemed like no one was on the same page, which was incredibly frustrating. Trainer issues. My primary trainer was often sick or out at appointments, which resulted in many lost hours spent, or with the trainer distracted by their phone. When the trainer was out for a week, the interim trainer was extremely rude and condescending, making me feel like I was wrong all the time. The replacement trainer did things completely differently, and neither trainer followed the gold standard template. Communication was a mess. What was said in emails didn’t match what was being communicated in person. This lack of alignment just added to the confusion and frustration. The entire experience was the most frustrating and uncomfortable training I’ve ever had in my career. I never felt comfortable asking questions or seeking clarification, as I was always made to feel as though I was in the wrong. Overall: I wouldn't recommend this company if you're looking for structured training or a supportive environment. It was chaotic, inconsistent, and honestly, it felt like a waste of time.

Benifits are not that good but available, there is no room for advancements, the supervisor is neglectful to the position they communicate pretty much through unclear email messages and state to let them know if there are any questions but when you respond back the leadership does not reply back so the employee is left hanging. This causes for errors made sometimes. When errors are rarely addressed the email asks you snarky comment why you did the error a year later as if one can remember their thoughts after a full year. Leadership os clearly not qualified to hold a supervisor position. They tell the team to ask questions amd when there is no response they will act upset of you ask another fellow team mate what their understanding to be. They will invent a reason to let the employee go then try not to let that person recieve Unemployment when the reason really is that the client they had is revolking there work back to inhouse. Unemployment called me to ask why my answer is I really dont know. I was never talked to, never wrote up suspended. I never had any displinary actions . Unemployment did side with me but if you work there I highly suggest you keep a daily journaland all emails from everyone in leadership because they intenstionally or unintenstionally will try to make employee look bad when the reason is the client fired then so if you have to figjt for your unemplyement to have a clear journal of all their dysfunction. They were ok to work for the first couple years, the client was new and we were all growing together learning, but managment stayed ignorant to process and still has no idea how to work the system so tries to act as if they do by asking employees to do their job and when you do they start getting fearful you are making them look bad and they start sabatoging you in ways you will be unaware of instead of if it was something you were doing wrong how come it was never addressed, ever brought to attention. No worries from me they did me a huge favor I should shake their hand and say thank you.