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      MarketLinc

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      MarketLinc Reviews

      4.0

      83% would recommend to a friend

      (150 total reviews)

      Don Simpson

      85% approve of CEO

      76% positive business outlook

      MarketLinc has an employee rating of 4.0 out of 5 stars, based on 150 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MarketLinc employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

      Reviews by job title

      150 reviews
      1.0
      20 Aug 2015

      I've been working for this company for over 2 years.

      Sales agent
      Recommend
      CEO approval
      Business outlook

      Pros

      There's no pros specifically on this company but only for working at home and saving travelling expense but that's for all work at home jobs.

      Cons

      The pay was way way way to low for the abuse and pressure you have to endure. Even if you hit all your targets your looking at no more than 14/15 an hour. Admin were no help and all they would do is bold your question in chat and hopefully one of your peers who would already be swamped with double chats or on the phone with an abusive customer would answer your request. I mean this was so sad the admin would not answer any product knowledge question. They mostly would just let you know when you can go on break and a lot of times they would mess that up. For example you would be on inbound mode and ask for a break but they would tell you to wait until an agent who is on chat to return lol. This company has so much potential but they keep a lot of dead weight upper management around who sometime seem somewhat intoxicated at times.

      avatar
      MarketLinc Response
      10y
      Thanks for taking the time to share your review. Based on recent analysis, the majority of our Sales Agents are in the top 2 compensation tiers. And you are correct; this allows them to earn between $11.00 to $16.00 per hour. During our recruitment cycle with new applicants, we make sure that the compensation opportunity is very clear by giving realistic examples of what the majority of our sales team earns. This helps each new applicant qualify if the opportunity is right for them. Similar to the previous response, we do want our employees to know that our Sales Agent Support Specialists have a number of responsibilities throughout their work day. Not only are they responding to product knowledge questions, but they are also responsible for managing overall traffic and shift patterns, supporting technical issues, etc. That is why we have developed support tools for our Sales Agents to use when they have product knowledge questions (ex. FAQ documents, online training modules to review, etc.). It's important for us to make sure we're doing our part to add to our employee's success. We will be exploring additional product knowledge training for our support team. In the meantime, we'd be happy to hear your suggestions on how to continue to improve our support tools and processes. Please reach out to your Sales Manager, or to a member of our Employee Development Services department to share your ideas. Thanks again.
      2.0
      18 Aug 2015

      A job is a job...that's it

      Sales agent
      Recommend
      CEO approval
      Business outlook

      Pros

      The ability to work from home and not have to travel. That's about it.

      Cons

      Terrible pay. It's just barely above minimum wage for the stuff we have to put up with. Yes you can get commission. But you cannot force people to buy or force people to have more money. Therefore you won't always hit your targets. And heaven forbid you don't hit your targets. The sales agents fear for their crummy paying jobs if they have a bad week. Meanwhile most of the admins get paid to do absolutely nothing and are of no help. Most of them don't even know what they are doing. Yet it's impossible to move up anywhere in the company because they keep these deadweight people on their staff. But hey in this economy I guess we can't complain because a job is a job.

      avatar
      MarketLinc Response
      10y
      Thanks for your feedback. We know that compensation is an important factor for our Sales Agents to continue to feel engaged in their role and with the company. We regularly review our commission tiers to ensure we can make relevant adjustments so they continue to motivate our Sales team. Based on feedback from this year's employee survey we are currently undertaking a base wage compensation review and we hope to provide an internal communication update within the next month as we begin our new fiscal year. Our Sales Agent Support Specialists have a number of responsibilities throughout their work day including responding to product knowledge questions; managing workflow, breaks, and volumes; confirming all chats are coded in a timely manner; and providing technical support and trouble-shooting assistance. During the 2015 Employee Satisfaction survey, 83.8% of employees either strongly agreed or agreed that they received adequate support from their Operations team. In addition, 86.1% of employees either strongly agreed or agreed that their feedback is acknowledged by their managers. Which is why I highly encourage you to reach out to your Sales Manager or Operations Manager to discuss any concerns you may have about the support you receive and career advancement opportunities. Thanks again for your review.
      1.0
      9 Aug 2015

      Terrible worst job

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Working from home I can't think of anything else to add to this section because really the only good thing about it was working from home

      Cons

      Management in unprofessional and their way of motivating sales agents is by threatening to let them go. Sales managers lack leadership and training. Always made me feel like there's something wrong with me one of them even asked if I have "multiple personalities" in other words bipolar. Worst job that I have ever had. They make you think that you have a future with the company but it's all lies. They are never satisfied with your work even if you're doing a great job they make you feel like you're not.

      avatar
      MarketLinc Response
      10y
      I am sorry that your interactions with your Sales Manager were negative, and that you were made to feel there was something wrong with you. We do have high expectations for our employees, and view the Sales Agent opportunity as a true sales position. Meaning, that in order to maintain the job performance expectations in this role there needs to be a balance between meeting sales metrics/targets and also meeting the needs of the customer. Our goal is to provide dedicated coaching and development on a regular basis in order to provide the necessary feedback and positive reinforcement so that our Sales Agents can continue to improve (even if they are already seeing success). Our expectation is that the interaction between Sales Agents and Sales Managers remain professional, positive and constructive and we will be following up to make sure these standards are reinforced.
      Viewing 1 - 3 of 150 Reviews
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      Glassdoor has 159 MarketLinc reviews submitted anonymously by MarketLinc employees. Read employee reviews and ratings on Glassdoor to decide if MarketLinc is right for you.