2 Nov 2022
Medical Service Bureau Reviews
2.0
24% would recommend to a friend
Michelle Berger
Not enough data to show CEO approval
15% positive business outlook
Reviews by job title
8 reviews
3.0
3 Dec 2017
Recommend
CEO approval
Business outlook
Pros
Work from home, competitive pay for the field. Great for self disciplined, detail oriented and dependable people. Manager and CEO are easy to talk to and receptive to feedback.
Cons
Management is over worked due to the lack of a Supervisor and Quality support. Staff is not regularly updated on work progress. Time off is difficult to get approved since you must find someone willing to work for you first. No benefits for PT other than 401K.
1.0
3 Sept 2015
They should have kept the previous manager
Current employee, more than 1 year
El Paso, TX
Recommend
CEO approval
Business outlook
Pros
Benefits are pretty good and the work is pretty easy. You can work from home if you have the right equipment.
Cons
They should have kept the previous COO (Mr. Donnelly). At least he knew how to run a call center and treat the staff. The new bunch seems more full of themselves and not really sure how to keep moving forward. They give huge credits to customers because of poor service, beat up the staff for having to do so, but then don't provide the tools to provide better service. They haven't had any new ideas or improvements and just keep adding to the mountains of busywork they continue to create. In other words, everyone is busy but nothing gets done. It can be very frustrating at times.
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