Does MetLife Legal Plans pay their employees well?

According to anonymously submitted Glassdoor reviews, MetLife Legal Plans employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at MetLife Legal Plans. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at MetLife Legal Plans?

78% of MetLife Legal Plans employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated MetLife Legal Plans 4.3 out of 5 for work life balance, 4.3 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at MetLife Legal Plans?

Customer Service Representative (7) , Client Service Representative (5) , Panel Representative (5) , Account Manager (3) , Account Specialist (3) , Customer Service Representative (CSR) (2)

What are the pros of working at MetLife Legal Plans according to real employee reviews?

"Good Benefits; currently working from home; sense of community" ((in 8 reviews)); "It is a great culture to be a part of" ((in 7 reviews)); "nice people" ((in 5 reviews)); "Generous PTO (but due to poor staffing you could rarely get time off)." ((in 4 reviews))

What are the cons of working at MetLife Legal Plans according to real employee reviews?

"Going from the call center to an account manager role is a $1 increase in pay." ((in 4 reviews)); "Rude supervisor, ghetto worker not interested" ((in 3 reviews)); "Also, the salary leaves alot to be desired." ((in 3 reviews)); "This leads to low morale among the ones who are retained, who find themselves overworked." ((in 2 reviews))

MetLife Legal Plans Reviews

4.2

78% would recommend to a friend

(58 total reviews)

Ingrid Tolentino

90% approve of CEO

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (58 reviews)

MetLife Legal Plans has an employee rating of 4.2 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The MetLife Legal Plans employee rating is in line with the average (within 1 standard deviation) for employers within the Legal industry (3.8 stars).

Reviews by job title

58 reviews

1.0

27 Jan 2017

Run as fast as you can in the opposite direction.

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Not one. It's pretty amazing to me that this company has a two start rating. I'd be delighted to give negative stars if such a thing were possible.

Cons

The current state of the call center is absolutely haywire and the department into the ground. The place is never prosperly staffed which creates a stressful and hostile work environment as everyone gets slammed with calls with no time to breathe in between them. It's only a matter of time before the entire company inevitably folds. It's never about who can do the job efficiently, only who's most popular when it comes to being put in positions of power. However, it's all about politics there at Hyatt so none of these important factors are considered in the least bit. It's just a giant popularity contest. Also, supervisors are totally unprofessional. It's a shame that when a CSR needs a question answered two out of the four to be some treats in about a property chitchatting with others, far from their offices...you know...where they should be... answering questions. Inappropriate comments, language, pettiness are all a regular occurrence amongst some of the supervisors and associates from other departments. The company of course turns a blind eye to this because of the aforementioned imbecilic politics.

MetLife Legal Plans Response

9y

Thank you for taking the time to provide this feedback. We are sorry to hear of your experience. We are always looking for ways to improve the work load of our call center representatives, but we realize there are times when the volume of calls can be stressful. We value hearing from our employees on ways we can make the environment better and we are sorry you felt like your voice was not heard. We take all employee feedback seriously and will address your concerns. Thank you again for your comments and best of luck.

2.0

5 June 2017

Call Center

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Benefits Decent office environment Free coffee

Cons

Flexibility Pay Management Seniority rules, they don't care about experience or fits for jobs

MetLife Legal Plans Response

8y

We are sorry to hear that you had a negative experience. We take suggestions on how we can improve our services and/or company culture very seriously and we appreciate you taking the time to share your experience. We will look into the issues you have mentioned.

3.0

14 Sept 2017

Their turn over rate speaks for itself

Panel representative

Recommend

CEO approval

Business outlook

Pros

This company has Decent Benefits. The office is newly renovated and there is free lunch once a month. They have a nice coffee maker.

Cons

Favoritism. There are groups like High School and getting into those groups will help you get moreover what you want.

MetLife Legal Plans Response

8y

Thank you for your feedback. We value hearing from former employees on ways that we can improve our culture and experience for employees. We are sorry to hear of your dissatisfaction and look at all feedback as an opportunity for us to improve our company.

Viewing 1 - 3 of 58 Reviews

Jobs at MetLife Legal Plans

Client Service Center Manager

Cleveland, OH

·

USD 93K - USD 105K /yr

(Employer provided)

View job