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Military OneSource

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Military OneSource Reviews

3.4

65% would recommend to a friend

(14 total reviews)

45% positive business outlook

Reviews by job title

14 reviews
2.0
14 Sept 2021
Recommend
CEO approval
Business outlook

Pros

WFH during pandemic, non-traditional hours

Cons

extreme expectations for metrics and audits, huge turnover, management only cares about numbers, TCs are the backbone of the whole DOD contract but are treated like numbered cattle, callers are abusive, auditors are on power trips, annual review is a joke (document every single extra task you do because you have to advocate for raise with documentation), training does not prepare you to be successful, company has zero morale - everyone is just waiting for another opportunity elsewhere

1.0
25 July 2021

Catch 22

Recommend
CEO approval
Business outlook

Pros

Good pay. You get to help people and feel satisfied.

Cons

Director who is out of touch and can't be bothered with the operations. She really is useless. Her culture assures that you will be yelled at, berated, left with no support when you need it and yes expect to feel shame. You may share your concerns, but then you are a complainer unless you are favored by a supervisor.

1.0
23 Dec 2021
Recommend
CEO approval
Business outlook

Pros

Relatively competitive pay, excellent benefits (when you get to use them)

Cons

Triage is the heart and soul of this program and we get virtually no support. We are told to report to a consulting supervisor group who, often times, doesn't have appropriate answers to give and will instead say something to the effect of, "I'm sorry but I have nothing of value to add to this matter. Please ask your peers." This would be fine if we weren't held accountable to each and every decision we make, and if we didn't have the urgency of a caller on the line. Also, many, many service members and their families are horribly impolite and disrespectful. Lastly, don't expect to be able to use your days. They go quickly and you will find it a struggle to take off even with several months of notice.

Viewing 1 - 3 of 14 Reviews

Glassdoor has 17 Military OneSource reviews submitted anonymously by Military OneSource employees. Read employee reviews and ratings on Glassdoor to decide if Military OneSource is right for you.