Where to begin?
The owner has no experience with accounting yet tries to implement best practices that make no sense. In addition her lack of experience creates false expectations with the clients she has or brings in, thus putting unrealistic and unnecessary timelines and pressure on employees.
No training is provided to new employees because they are already desperate for bodies to take over the workload. No policies and procedures are put in place, and their systems are such a mess there is no way to tell what has been done before. While an excellent staff, most of the staff also does not come from an accounting background, so trying to decipher the work that had been done prior is mind-numbing.
No effort to upgrade systems and integrate technology for more streamlined procedures--excel is the foundation of the entire company. IT system is slow old and outdated--company has no money to upgrade.
Turnover is just outrageous--working with a nice team is not enough to retain employees. There is no care in taking the time to source let alone retain employees because they are just so desperate for more people to take on the workload to make sure Caryn meets her own promises and maintains her reputation.
Which brings me to probably the worst aspect of the company is Caryn herself. She sells new employees on the fact that the environment is so family and team oriented, which was a lie from day one. She is probably the most uncaring, condescending, lying individual I have had to deal with at an upper management/owner level. Cares more about her reputation than her employees needs. I have seen/experienced her blatantly call out other employees in the middle of a meeting or a room for something that they didn't do. She overlooks communication and her emails on purpose and then turns around and blames employees for not communicating with her to cover up her own mistakes. Nobody wants to speak with her in person because she is so belittling. Claims she's such a "Christian" but that's only when it comes to those that are paying her.
I'd be surprised if this company is still in existence. Nobody deserves to work here or under leadership like this.
