Apart from the pros mentioned, I don't have many good things to say. I still have PTSD just thinking about my time there...
The worst thing about the job was the management of the customer care dept.
- Just as someone here already said, they oversell the position greatly and fail to mention specific limiting conditions regarding the shifts scheduling/overhours/home-office etc. during the interview.
- The management of the customer care department is unaccommodating, always making you feel bad when you have a request (even when it is your right according to the contract/labour law). They use "preventive negation" to deal with the employees.
- Skill / performance levels were introduced but never really put in practice (in two years I was there, they were never reviewed and adjusted). So in the end, you may end up with far less money than people with lower skills and worse performance. The best strategy is just doing the bare minimum.
- Some practices the management applies might not be in accordance with the labour law (not allowing/discouraging doctor's appointments when there is no possibility to arrange them outside of working hours...).
- Communication: You get treated like a school kid. Everything is a one time exception you need to be grateful for. The family culture narrative is being hammered into you while you cannot really raise objections/voice your honest opinion. If you do so, you are shut down or feel the consequences . Management does not shy away from lying or twisting the truth.
- Double standards: While international customer care and sales are doing basically the same job, the conditions and treatment by the department leaders vary greatly. The sales department is always a better choice.
