My Plumbers day to day operations are no longer run by owner. Current management inflicts crippling favoritism that affects how all technicians are paid. Dispatch has the power of the purse/opportunity. If dispatchers don’t carry on with the favoritism practices they are fired. Giant revolving door, you can kind of tell by the now hiring sign on 66 almost always. This place breaks your spirit. Do yourself a favor and don’t waste your time if you want to be a plumber here. I promise you will get a small grace period where you seem to make decent money until you realize all the opportunities seem to disappear. Where are they going you ask? Everyone on the staff from accounting to hr dept, dispatchers to techs know where all the opportunities go. Ask if you go in for an interview. The favoritism to one plumber is so apparent you could only come to a conclusion that the manager and lead dispatch must be getting some dark money or kickback. Don’t quit your job to become a dispatcher here, you’ll be out of a job and terminated without cause. The cause is clearly you gave someone other than “the favorite “ a chance to make money. Don’t know why there is even a dispatch department. Your not able to make dispatch decisions. Every good opportunity is filtered through the lead dispatcher who overwhelmingly decides to give “money calls” to the same people. I’m pretty sure the only reason there is not just one dispatcher is for the technicians to have a broad range of blame. All the rest of the dispatchers are doing what they are told, not our fault. On several occasions I have tried to send a good call to different techs and I have had to have these conversations with management that threatens my job if I try to dispatch in a way they makes sense.
The lead dispatcher either from the office or from home will redirect the call to her liking.
