I worked in the Accounts Payable team and had a disappointing experience due to management practices.
The biggest concern was the leadership style of the India-based Accounts Payable Manager. Many experienced employees left the team over the years, and there appeared to be a culture where employees felt uncomfortable raising concerns. Communication between team members and UK-based management was limited, making it difficult for issues to be escalated effectively.
The team was frequently expected to work on weekends and Indian bank holidays to meet workload demands, which negatively affected work-life balance. Employees who challenged decisions or raised concerns often felt they were treated unfairly and placed under excessive performance scrutiny.
Career growth was another concern. Employees were often given assurances regarding promotions and development opportunities that were not always fulfilled. This created frustration and reduced morale within the team.
I believe UK management should pay closer attention to employee feedback from the India team, review management practices, and ensure that all employees have a safe channel to communicate concerns without fear of retaliation. Poor work-life balance, limited communication with senior management, lack of transparency in career progression, and concerns regarding team management.