Does National Captioning Institute pay their employees well?

According to anonymously submitted Glassdoor reviews, National Captioning Institute employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at National Captioning Institute. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at National Captioning Institute?

39% of National Captioning Institute employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Captioning Institute 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at National Captioning Institute?

Live Voice Writer (13) , Voice Writer (7) , Realtime Captioner (3) , Captioner (2) , Live Voice Writer/Captioner (2)

What are the pros of working at National Captioning Institute according to real employee reviews?

"The biggest pro is being able to work from home." ((in 7 reviews)); "Communicative Supervisors." ((in 3 reviews)); "The people are amazing." ((in 3 reviews)); "Decent benefits." ((in 3 reviews))

What are the cons of working at National Captioning Institute according to real employee reviews?

"Low pay and fully remote." ((in 13 reviews)); "Management is disturbingly bad at their job." ((in 5 reviews)); "Most departments are short of staff and more work is applied to individuals, with no raise in pay." ((in 3 reviews)); "Training takes like 5 months and is more boring than standardized testing, and could easily be condensed to 4 weeks." ((in 3 reviews)); "Communication could be a little better, but you can reach out to others for your needs and they will be met." ((in 3 reviews))

What are employees saying about National Captioning Institute redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about National Captioning Institute redundancy and their outlook for job security at National Captioning Institute in 2026.

National Captioning Institute Reviews

3.0

39% would recommend to a friend

(59 total reviews)

Gene Chao

20% approve of CEO

29% positive business outlook

National Captioning Institute has an employee rating of 3.0 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have an average working experience there. The National Captioning Institute employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

59 reviews

2.0

19 June 2026

Good hours and people, but management issues persist

Voice writer

Recommend

CEO approval

Business outlook

Pros

nice hours, nice people, independent work

Cons

poor management with weird ego trips

1.0

20 Nov 2025

Demanding job with low pay

Voice writer

Recommend

CEO approval

Business outlook

Pros

The biggest pro is being able to work from home.

Cons

Low pay for the industry, tough workload, constant threat of lay-offs as the company transitions to AI captioning, random schedule changes, evaluations every three months where you must prove you can caption at 97% or sometimes 98% accuracy, schedulers change your assignments at the last minute and some of them know very little about captioning. Since it is work-from-home, there isn't much socializing, so it was hard to get to know my coworkers. The people I did talk to felt unappreciated and like their jobs were constantly at risk and that management did not really understand the workload.

3.0

24 Sept 2024

Convenient Work, not enough Pay

Realtime captioner

Recommend

CEO approval

Business outlook

Pros

Completely remote and convenient Consistent Schedule Interesting subject matter

Cons

Odd hours No room for growth Automated captioning taking over

Viewing 1 - 3 of 59 Reviews