Does National Captioning Institute pay their employees well?

According to anonymously submitted Glassdoor reviews, National Captioning Institute employees rate their compensation and benefits as 2.5 out of 5. Find out more about salaries and benefits at National Captioning Institute. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at National Captioning Institute?

39% of National Captioning Institute employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated National Captioning Institute 3.3 out of 5 for work life balance, 2.9 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at National Captioning Institute?

Live Voice Writer (13) , Voice Writer (7) , Realtime Captioner (3) , Captioner (2) , Live Voice Writer/Captioner (2)

What are the pros of working at National Captioning Institute according to real employee reviews?

"The biggest pro is being able to work from home." ((in 6 reviews)); "The people are amazing." ((in 4 reviews)); "Benefits are adequate, including insurance and paid time off" ((in 4 reviews)); "Communicative Supervisors." ((in 3 reviews))

What are the cons of working at National Captioning Institute according to real employee reviews?

"Low pay and fully remote." ((in 12 reviews)); "Management is disturbingly bad at their job." ((in 5 reviews)); "Your raises are measly, if you even get one." ((in 4 reviews)); "Training takes like 5 months and is more boring than standardized testing, and could easily be condensed to 4 weeks." ((in 3 reviews))

What are employees saying about National Captioning Institute redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about National Captioning Institute redundancy and their outlook for job security at National Captioning Institute in 2026.

National Captioning Institute Reviews

3.0

39% would recommend to a friend

(59 total reviews)

Gene Chao

20% approve of CEO

29% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (59 reviews)

National Captioning Institute has an employee rating of 3.0 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have an average working experience there. The National Captioning Institute employee rating is in line with the average (within 1 standard deviation) for employers within the Media and communication industry (3.7 stars).

Reviews by job title

59 reviews

1.0

21 Sept 2017

Nonprofit Shame. This company needs a house cleaning starting at the top!

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The employees really care about the service they provide. At least two were willing to lose their jobs in order to hold the company accountable, and it looks like they were successful.

Cons

The NLRB case against the company shows an administrative law judge's scorching remarks about the President of the company and paints a very disturbing observation about the unlawful actions management took against its own employees to prevent a successful union organizing campaign.

3.0

11 July 2016

Management creates their own problems

Real time captioner

Recommend

CEO approval

Business outlook

Pros

The people are amazing. Almost everyone that works here below the management level is cool, laid back, and interesting. First-level supervisors are generally cool because they do the same work as everyone else in the trenches. There's a great sense of community among the workers.

Cons

Management has no idea what it is doing. They have no interest in maintaining a satisfied workforce and are happy to tell you to hit the road if you don't like it. Decisions from the top are made for opaque reasons and any questions are met with disdain, if not outright hostility. Upper level management sees no problem with putting employees through a never-ending capacity nightmare while promising new clients expanded coverage that they have been unable to deliver for years.

2.0

17 July 2017

Doesn't value it's employees

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The staff is friendly and knowledgeable. You feel like part of a team.

Cons

Management treats employees poorly and considers its people as expendable and easily replaceable. They ask for total commitment while providing no job security. Raises have not been given in years.

Viewing 1 - 3 of 59 Reviews