National Networks Reviews

Company standard of equipment documentation and procedures not provided to new hires Requires on call without pay. Lack of leadership presence in office, ConnectWise training minimal, sink or swim mentality. Requires on call without pay No established/solid performance metrics(moving target) Absence of equipment to complete work. Tech's are often put in a situation to cover the expense of equipment on the spot or extended the work order(reimbursed through expense report). Inventory between the parent /child lack documentation resulting in phone tag, or waiting. Lack of documentation/communication for sites/clients, results in corse interactions during normal support correspondence . Offering rewards for performance goals and failing to deliver. Collective knowledge of staff is overshadowed by unprofessional attitude. Nicknames, and referring to clients in a disrespectful manner. Jokes/opinions flow freely versus detailed useful information.

Every problem when brought up seems to be an emergency. People can't work these days without a computer or email access and need immediate attention.