Caseload and responsibilities felt as if it was too much for one person in a clinical director role.
Company continued to accept new clients without adequate team members to serve them, contributing to staffing shortages, a perceived decline in quality for clients who did receive services, and believed unfair treatment to families in need who went without ever getting services after intakes/assessments were completed.
Due to staffing shortages, therapists began working with clients well before they were fully trained and senior clinical team members were acting as therapists frequently, making the ability to conduct any quality assurance measures very difficult.
Lack of clinical oversight appeared to contribute to low morale and motivation of team members, likely decreasing quality even further.
Inconsistent treatment of team members in terms of acknowledgment of their work/accomplishments, wage increases, and benefits.
Lack of adequate transition time for most team changes and some clients who are discharged.
Lack of continuing education opportunities for team members.
