Northcare Reviews

We regret your negative outlook on NorthCare and acknowledge your frustration. Your choice to continue working at NorthCare suggests that you recognize its strengths and hopefully your willingness to contribute to NorthCare’s mission. You mentioned multiple concerns regarding NorthCare and we would like to take an opportunity here to briefly address some of them. Your review suggested some negative personal experiences as well as potential colleagues/previous colleagues’ experiences. We sincerely respect the privacy of all staff and would not disclose any information, here or otherwise, that may identify staff. That said, we want to clarify some policies and practices that appear to be misunderstood. Overtime. Full-time staff are expected to work 40 hours/week and supervisors are expected to assist staff with accomplishing this. We understand that sometimes more than 40 hours/week may be necessary for performing required duties. Staff in non-exempt classified positions are paid overtime for hours worked in excess of 40 hours / week. Staff in exempt classified positions are paid a salary regardless of actual hours worked, and are not eligible, by law, for overtime pay. Leave Benefits. NorthCare is proud of its generous leave benefits. All employees are informed about NorthCare’s leave policies in Orientation and staff review these policies annually. Although not required to provide any paid leave, NorthCare offers over five (5) different types of paid leave to full-time staff. These include, but are not limited to: Paid Time Off (PTO), Extended Illness Leave (EIL), Floating Holidays, Agency Leave and Bereavement Leave. As you know, PTO and EIL start accruing the first of the month following 30 days of employment. PTO accrues at 8 hours/month and increases to 10 hrs/month after 1 year of employment, 12 hrs/month after 2 years, 14 hrs/month after 3 years and 16hrs/month after 7 years. NorthCare encourages staff to use PTO and offers PTO payout opportunities for staff who request payout of unused leave. NorthCare administers leave benefits consistent with its policies and applicable laws. In addition to paid leave, employees may be eligible for unpaid leave. Some types of unpaid leave are mandated by law, including FMLA leave (Family Medical Leave Act) which is available to employees who have worked 12 months and 1250 hours. NorthCare complies with all laws related to federally protected leave. Sometimes employees may request leave, but they have exhausted all paid leave (PTO, EIL, etc.) and the leave they are requesting is not protected (for example, the employee has not worked 12 months and 1250 hours). In those instances, an employee may request up to two (2) weeks of Leave Without Pay (LWOP). NorthCare is not required to offer an employee time off without pay unless that time off is required by local, state or federal laws/regulations. Bonuses / Raises. NorthCare’s benefits include opportunities for bonuses and raises. Employees exceeding client contact expectations are eligible for monthly bonuses. Service providers working in excess of 40 hours / week would presumably be performing additional client contact services and as such should be eligible for bonuses. Additionally, merit bonuses may be awarded for recognized exceptional performance. Longevity bonuses based upon years of services have also been generously awarded to staff the last several years. In 2016 already, 159 different employees have received some type of bonus. Hopefully you were one of these. We recognize this is not the preferred medium for addressing employee concerns and encourage you to communicate directly with your supervisor, Director, Human Resources or any member of the leadership team who may be able to assist you further.