Avoid avoid avoid. Work anywhere else if you can.
Pros
They will hire you if you can fog a mirror. If you're a highly dynamic, energetic and morally flexible person, you can make a lot of money through bonuses. There is some advice & training available from highly qualified people, but your day to day line manager is likely to be someone vastly underqualified.
Cons
This is not a healthcare company. This is a money-making company. This company was originally a private 'jobs provider'. The reason this company entered healthcare is because they were embroiled in a major fraud scandal (Google 'ORS Group Fraud') ORS' conduct in the job providers sector contributed to a federal government decision to tighten regulations. So... ORS pivoted to NDIS. Oddly enough, ORS have chosen not to publish a company history on their website. It's the exact same people at the top. This company exists for one purpose: to enrich those people at the top. This is not the case in all private healthcare providers. Many healthcare providers prioritise helping their clients. The people at the top of this company have gaslit themselves (and will try to gaslight you) that the way to help people is to make as much money from public funds as possible. The basic structure of this company is a pyramid scheme. The line managers make bonuses from the work of the frontline workers. The regional managers make bonuses from the line managers. And department managers make bonuses from the financial performance of their departments. If you join this company your job will be to get a bonus for your boss. And your boss was promoted based on his/her ability to coerce you into doing that. Are you vastly underprepared to meet the needs of your highly complex caseload? Don't worry too much about it, just do your best. Are you behind on your KPI? You will be called and messaged every single day by your boss and your boss's boss until you've done the work that will get them their bonus. You are not a healthcare worker. You are a revenue source. The business strategy is perpetual growth, thus constant hiring. The frontline workers are treated like spreadsheet line items so there is constant burn & churn. The only people that last longer than a year are those who move up into management & can start profiting from the labour of their workers. This means the clients must put up with constant handovers. Dont worry about that, just keep billing. I saw the CEO of this company wear a $10,000 outfit to a site visit. I heard one of my managers openly state they were only in this job for the money. The executive director of this company was receiving ~$1.5m in dividends per year in 2012 & 2013 (Crikey even wrote an article on him: "Meet the former public servant running the jobs firm accused of fudging the books" 26/2/2015) - he was likely paying himself a very large salary at the time also. You will likely take orders from one of his children he has placed in high positions in the company. However, don't worry about any of that, you need to make more money for the company so your boss can get their bonus. This place is seen as a joke among recruitment & healthcare circles. This place will not look good on your resume to those in the know. There has been an ongoing exodus of senior clinical staff over the past 12 months, for good reason. The support coordinators and guardians that refer to this company are generally inexperienced, naive or desperate. The leadership of this company have limited experience in other companies and sectors. The company may fall apart as they hire less and less qualified people. Where will they pivot to next? Who knows. If I could summarise this section in 5 words it would be this: Avoid avoid avoid avoid avoid.
