Office Outlet Reviews

Firstly, don’t believe the recent positive reviews on here. They have been written by head office as a way of boosting their score and to take away the bad press. Pathetic. Where do I begin?! The shelves are mostly empty with no sign of any stock coming in because the company has no money to spend on lines. We get asked by customers on a daily basis “Are you closing down?” which is embarrassing. Even the stock we do have is so overpriced and cheaper elsewhere. No marketing is down at all because that costs money. As a result very few customers come into the store which prompts a phone call from your area manager complaining that your daily sales are down. Go figure! The area managers themselves are rude and totally unhelpful. Visiting the store in a cheap suit and complaining that everything looks terrible is not the best help you can get when the store is so understaffed, and the staff that are there are working 50+ hours but only getting paid for 39. Three genuine instances of sickness in a year result in a disciplinary, by where you are told if you have one more in the next 12 months you will be fired. Surely that is illegal. Management is obsessed with KPIs and mystery shopping. They genuinely believe that this is what will get customers back into the store. From the top to the very bottom this company is rotten to it’s very core. I feel sorry for the associates and staff at store level who have to put up with so much rubbish from those above them.

Staples regional/higher up management still remains and they were useless (seriously OO why did you keep them on??) Our store got no support from regional management, just pressure to hit ridiculous and unmeetable targets They put numerous blanket bans on working more hours than your contract which is awful for Part-Time employees who are students (this ban took place at the beginning of summer 2017 and 2018), which I was for more than half of my employment there Store staff were committed and loyal, but this wasn't reciprocated - regional would happily screw over employees with anywhere from 3 - 20 years service They can't keep a promise or stick to their word at all (side point: get everything in writing - they'll try and worm their way out, but it saves you getting screwed) Our recent Store Manager was basically just a Regional Manager who hung about the store and did pretty much nothing Got paid minimum wage but when they decided to pay associates more, they neglected to raise pay for the TLs (which is really low) They would expect so much from us and we would get nothing back, barely a thank you or an apology (we are due a LOT of apologies, but "sorry" isn't in their vocab) Mystery shopper reviews became their new obsession and they seemed to care more about doing well in that than us actually doing our jobs properly - we just had to greet every customer and then pester them with questions and all that This list could go on but thankfully I haven't worked their for a wee bit now so I'm starting to repress all memories of this place TLDR; don't work for Office Outlet