Ombud Reviews

Dear Anonymous Glassdoor Reviewer, Thank you for taking the time to share your thoughts about our company on Glassdoor. We appreciate all feedback, as it helps us to continue growing and improving. We're pleased to hear that you recognized the solid product and the great people on our team. While we are disappointed to see a 1 out of 5-star rating from a former employee, we understand that not every experience will be perfect. However, we would like to address some of the concerns mentioned in your review. We take pride in hiring exceptionally talented individuals, not just "some good" people. We believe that our team is the backbone of our company, and even employees who have moved on to other opportunities have left their mark on our journey. Regarding your observation about my involvement in writing code, I'd like to set the record straight: I have not contributed any production code since 2013. If you were a part of our team, you could easily verify this by checking GitHub for my last commit. Since that time, our highly skilled development team has taken the reins, successfully creating and implementing every new feature. My lifelong passion for software development began at the age of 8 when my mother enrolled me in a community college programming class for the Apple II. While this passion remains strong, my role as CEO has evolved to focus on guiding and supporting our talented team. Admittedly, I still enjoy dabbling in code as a way to stay connected to my roots – after all, who doesn't appreciate revisiting cherished childhood interests that have shaped their career and passions? We are committed to our customers' success and allocate over 30% of our development capacity to addressing their needs and incorporating their feedback. This demonstrates our dedication to delivering a top-notch product and experience. I do appreciate you recognizing that we have a "Solid Product", 100% on the same page. It’s “Solid” because we listen to feedback. Regarding our approach to employee empowerment, we believe in "trust but verify." This allows us to maintain a balance between empowering our team members to take ownership of their work and ensuring the highest quality of output. We see this as a key ingredient to fostering a culture of excellence and innovation. We are sorry to hear that your experience at our company did not meet your expectations, we remain committed to continuous improvement and growth. Thanks again for your feedback. We wish you all the best in your future endeavors.