Does Pacific Aviation pay their employees well?

According to anonymously submitted Glassdoor reviews, Pacific Aviation employees rate their compensation and benefits as 2.3 out of 5. Find out more about salaries and benefits at Pacific Aviation. This rating has decreased by 8% over the last 12 months.

How satisfied are employees working at Pacific Aviation?

50% of Pacific Aviation employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pacific Aviation 2.6 out of 5 for work life balance, 2.9 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Pacific Aviation?

Customer Service Representative (43) , Customer Service Agent (9) , Customer Service Representative (CSR) (8) , Customer Service (6) , Manager (6) , Account Manager (4) , Customer Service Supervisor (4) , Airline Account Manager (2) , Airline Agent (2) , Airline Customer Service Agent (2) , Check-in Agent (2) , Front Desk Agent (2) , HR Assistant (2) , Pacific Aviation (2) , Passenger Service Agent (2)

What are the pros of working at Pacific Aviation according to real employee reviews?

"I enjoy working alongside people whom put employee first." ((in 7 reviews)); "Flexible hours as a student it’s great" ((in 6 reviews)); "Flexible with all the Managers" ((in 4 reviews)); "Learned a lot." ((in 3 reviews)); "Flexible schedules, you can take off when you need, leave early, very difficult to be terminated" ((in 3 reviews))

What are the cons of working at Pacific Aviation according to real employee reviews?

"Low pay and extreme work hours." ((in 14 reviews)); "No flight benefits" ((in 7 reviews)); "low pay/ almost non existent benefits" ((in 6 reviews)); "Bias management, unfair scheduling, favoritism" ((in 5 reviews)); "There is a male Supervisor that favors pretty girls and let them slack off as many others had to work twice as hard to cover the workload." ((in 4 reviews))

Pacific Aviation Reviews

3.3

50% would recommend to a friend

(156 total reviews)

Joe Conlon

36% approve of CEO

53% positive business outlook

Pacific Aviation has an employee rating of 3.3 out of 5 stars, based on 156 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pacific Aviation employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3.5 stars).

Reviews by job title

156 reviews

3.0

31 May 2018

a long but honest review (everything new hires should know)

Customer service representative

Recommend

CEO approval

Business outlook

Pros

- easy interview - pay slightly higher than minimum - health insurance given for part-time, but not the best - professional for the most part, pretty responsive office - you get enough hours, sometimes OT depending on flights - half of the coworkers are the best, the kind you want to be friends with outside of work - time flies when it's busy, and when it's not you get to rest for a bit - can accrue paid time off easily - fairly easy to request time off (should request a month prior!) - not too stressful, can learn all you need to know in the first week just pay attention - you can work down at APC or above at an airline (more benefits at airlines but it's also more stressful) - substantial breaks (unpaid 30) - it feels good to help so many people in one day, even more so when you don't even speak the same language

Cons

- will take MONTHS to actually start working since you have to get badge/seal (don't quit your current job just yet) - because of the first fact they might not have the same position available when you finally have approval which can be very inconvenient - they take $100 deposit from your first check for uniform - in some departments women are not allowed to wear pants which is horrible for those who ride public transportation at night or when it is cold/rainy (it's 2018, PA) - inconsistent schedules - again for women: don't bother buying pretty new heels, you will suffer, buy comfortable flats with a 1 in. heel - half of the coworkers have very nasty attitudes towards the passengers, and those same people stand around talking amongst themselves - some of the supervisors are a little extra therefore unlikeable, some demand more effort than they themselves put in - no direct deposits - lots of negative views on management (though I haven't experienced much of this myself) - working your way up does not seem possible nor worth it because of favoritism * parking: DON'T waste your money on parking, if you drive park at the metro station and take the G bus; for those who use Uber, take a shuttle to any hotel to get out of LAX it will be much cheaper; for those who get picked up, take the shuttle to a nearby hotel and meet your ride there (thank me later!)

Pacific Aviation Response

7y

This is the best and most useful review I've read. Thank you for sharing in such detail. Very quickly on some of these. Our uniform policy allows for pants for females and indeed we provide them. We are at times restricted by the grooming policy of our customers. We prefer a 1" heel and not higher. Parking is a problem for all airport employees. Unfortunately that is out of our hands. However, we will take your advice and do a better job of preparing people for what to expect. The amount of time it takes to get a badge and a seal are also out of our hands. However, government agencies have been able to speed up the process to about 3 weeks. We do now offer direct deposit and are in the process of enrolling those who want it. You're right about the schedule thing. We're working ways of doing just that. Thanks again for the honest review. I hope you come back and work for us again in the future.

1.0

26 Oct 2014

Fun job but horrible management - LAX

Customer service supervisor

Recommend

CEO approval

Business outlook

Pros

Good for part-timers when competent managers run the place.

Cons

If you can throw away your dignity and kiss your way up, the glass ceiling is a little bit higher. Open favoritism is currently (Fall 2014) so obvious, it makes you wonder if the manager has brain damage for not realizing the damage it is causing to employee morale. The fact that such an incompetent manager is allowed to stay despite the extremely high turn-over rate speaks volumes about the company's outlook: yes, employees are disposable. Bad choices in supervisors (due favoritism) while senior (very senior) agents are overlooked. Earning manager's favor includes going to clubs with them (Usually considered unethical for this very reason), bringing them food daily, practically sticking your face in their skirts. If you do not do this, you will not get anywhere. Warning to future applicants: This place has extremely low ethics and professionalism ends at your appearance (clean uniform, hair, etc). Management gossips about employees and shares it with everyone. The more private it is, the more likely they will spill it. This includes your private life they piece together from social networking sites (Yes, this is shocking but true). I may sound angry here, but I did not experience most of these because I take pride in professionalism (as in my relationship with my co-workers end at work). These are purely observations I made while I worked for this company. Be warned, if you try to make friends here, you (Hint: This review is of Pacific Aviation's currently largest account in LAX (C.P.))

1.0

28 Nov 2014

Good Coworkers but horrible management

Customer service agent

Recommend

CEO approval

Business outlook

Pros

All the SQ, NH, and OZ supervisors I met were great in SFO. A lot of nice and genuine people to work with. Good for high school grad, or college students that need a part time job to earn a bit of money.

Cons

Horrible upper management, airport manager here is horrible, she don't care one bit about employees one bit, and she plays heavy favorism toward the people she likes. Also mentally and verbally abuse you and treat you like trash.

Viewing 1 - 3 of 156 Reviews

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