PayPal Reviews

Updated 7 May 2021

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4.1
80%
Recommend to a Friend
94%
Approve of CEO
PayPal President and CEO  Dan Schulman
Dan Schulman
1,888 Ratings
Pros
Cons
  • "Work/life balance or lack thereof(in 179 reviews)

  • "too many re-orgs- too many levels- not enough org stability(in 59 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Great company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PayPal full-time for more than 3 years

    Pros

    Flexible, good package, and great people

    Cons

    Most leadership and decision making in US

  2. Helpful (2)

    "From bad to worst"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Manager in Sydney
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at PayPal full-time for more than 5 years

    Pros

    Globally recognised company, good company values and strong value prop in market, the company holds fun social events from time to time. Great sabbatical program to loyal employees who can stick around for 5 years. Discounted gym membership and great health cover with on site massage available, flexible working conditions (but this can be very dependent on your direct manager and which team you are in.)

    Cons

    Free Wednesday lunch is no more, broken processes with no clear guidance for employees to follow, moving towards more of a corporate banking culture with above average incentive program. (Could do with a revamp) Lack of support and training has lead to employee turnover and team mates feeling overstretched mentally due to a lot of changes recently.

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  3. Helpful (2)

    "Good perks but demanding management/KPIs"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at PayPal full-time for more than a year

    Pros

    Relatively good work culture and latitude to work independently and not be micromanaged. Health insurance subisidised and free lunches once a week Freedom to split up workflow/day however you please

    Cons

    KPI's sometimes unrealistically high and unhealthy focus on revenue as opposed to helping all business clients equally Insufficient tangible assistance from management or senior members if there are questions or you want to ascertain the correct direction with something Sometimes can become overly competitive Lack of structure in work processes

  4. Helpful (2)

    "Cultural Disaster"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Success Manager in Sydney
    Negative Outlook

    I have been working at PayPal

    Pros

    Fair Money, attractive share options

    Cons

    Blame Culture Poor Leadership Boys Club Worse parts of a FSP and Tech startup makes this place a disaster

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  5. "Great place to work"

    4.0
    Former Employee - Marketing 

    I worked at PayPal full-time

    Pros

    Culture, Vision, Benefits are all Strong

    Cons

    Slow to Innovate at times, US focused

  6. "Great team and culture"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PayPal full-time

    Pros

    Strong team interesting work

    Cons

    US head office can be political

  7. Helpful (1)

    "Great company and culture"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Sydney
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PayPal full-time for more than 5 years

    Pros

    Great mission and values, flexibile working environment, great employee benefits and well paid

    Cons

    Very US centric and difficult to work effectively in a product role outside of the US

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  8. Helpful (3)

    "Not just about brand name"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at PayPal full-time for more than a year

    Pros

    Good commissions within sales and good bonus for account management. free lunch, discounted health care and gym memberships. Drinks on Friday.

    Cons

    Not enough girls! Clear favouritism from management/leadership team and unless you are their 'buddy' don't even think about getting a promotion. If you want any career progression at all it's all up to you. They do not update you on which teams are hiring. They don't promote from global opps to the business unit because there seems to be fierce competition and/or no communication between departments. Hardly any support from leadership and the sales team have lost 2 team leaders within 6 months because of the environment. Lots of constant changes within the team that disrupt the peace. The global opps team is very obviously tight on budget that they try to make as many cuts as possible.

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    PayPal Response

    December 1, 2016Chief Learning Officer

    Thank you for the feedback. I think you are right; PayPal has been experiencing lots of constant change over the past 18-months while we established ourselves as a separate and publically-traded company. I also agree with you that Paypal strives to create an environment where all employees can learn, thrive, and do great work; Paypal really is so much more than a brand name. With regard to career progression … we’ve revamped our promotions process over this past year to enable “continuous promotions” throughout the year and empowered each leader to make these decisions; I’m confident we’ll be seeing transfers, promotions, and stretch opportunities that span across functional, geographic, and business boundaries. And with regard to, “not enough girls!”, we’ve recently released our diversity statistics which demonstrate we’ve made above average progress against our value of inclusion … and are leading the pack among tech and fintech companies. We are excited about where we are and where we are headed!

  9. Helpful (2)

    "Great place to work if you can ignore the politics"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sydney
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at PayPal full-time

    Pros

    Free wednesday lunch, Good social culture, a "work-from-home" culture depending on the manager, good "work-life" balance if you choose

    Cons

    heavily political environment, it's all "who you know.. not, what you know" and how loud can you shout about your wins (even if they're not wins at all)

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  10. Helpful (3)

    "Not bad overall"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in Sydney
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at PayPal full-time for more than 5 years

    Pros

    Some opportunities to move around internationally (if you wait and push really hard), great and diverse people, flexible hours and ability to work remotely (great for parents), open culture where you can speak your mind, competitive salary for candidates with previous relevant experience, interesting industry which is constantly changing due to heated competition

    Cons

    Very frustrating if you do not happen to be working in the mothership in San Jose. The company claims it has a global mindset, but most of the decisions are skewed towards the US market, even though other markets show better promise and are growing much faster. You have to deal with too many decision makers who have no idea about the products & local customer needs, and keep on changing the company strategy every week just because it's cool to do a a new powerpoint about it. This is probably due to the fact that PayPal is now hiring more and more brand new MBA graduates instead of hiring street smart people or promoting experienced managers who proved their worth. Advice: If you want to be promoted at Paypal spend more time on your powerpoints rather than solving actual problems. Fixing simple things take ages, don't even think about starting projects from the ground up: the only innovation these days is done through acquiring other startups. You'll hear a big PR when this happens, followed by a long radio silence as the acquired product dies a slow death... oops looks like those smart MBA guys forgot to think about how we could actually integrate and realistically scale this up. Abysmal HR: you'll hear about them twice, when you join in to hand in your contract and when you leave (thought that's probably the same everywhere??)

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Viewing 1 - 10 of 4,190 Reviews

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