Clinicians were treated like money making robots and their own mental health was not taken into account. Every minute of "non-billable" time needs to be accounted for and needs an explanation of what you used the time for. With the exception of a 30 minute lunch break there was no room in your schedule given for case management, going to the bathroom, taking a second for yourself after a tough session, etc. They wanted us to write court letters, contact DCF, POs, and any other case management WHILE the client was in the room during our sessions because "paperwork" time was taken out of the schedule because it was not billable. The "standard" was 30 minute sessions so you could see as many people as possible. 30minute sessions every two weeks or even every week is not enough for someone with significant mental illness and this standard was a hinderance to clinical care. The water cooler was taken away from the offices due to funds yet the higher ups had a brand new beautiful building for themselves. The Danielson office workers and clients had to dodge spider webs and bugs on the doorway in while clinicians had a desk infested with small spiders for weeks on end. The pay they offer does not compensate for the time worked, the micromanaging by higher ups and the pressure on productivity and productivity only. The CEO and the COO specifically were horrendous. The COO demanding and threatening over e-mail in an unprofessional manner. Going back on their word about schedules, travel to different sites and switches from outpatient to residential programs in e-mail with days notice. Frequent meetings taking time out of our schedule to be reprimanded about the productivity standards not being met. For clarification the productivity was (taking into account your 30 min. lunch, one hour of supervision and any other random meetings they added to your schedule without notice) the rest of your schedule needed to be 100% full to even attempt meeting their productivity standards. This left no wiggle room for no-shows and cancellations which are at a high rate due to the population worked with at these sites.
