Pros
Pay Work from home Equipment provided
Cons
Very cliquey management where personal relationships help protect them from criticism. The induction consists of said management reading out a series of PowerPoint presentations - don't expect actual relevant training here or any support when issues are raised. The role is akin to social work and unless you have worked in this sector or similar, you will be unprepared for the complex cases you are given. It felt very uncomfortable to be speaking with such vulnerable people with no proper training. If you have already found yourself working here and wish to leave- they will make this as difficult and unpleasant as possible. I had some nasty exchanges which were completely unprofessional and uncalled for. The team are exhausted, criticised and talked about like they don't matter. Far from being the supportive environment I was expecting, this was an extremely stressful waste of time where I quickly found myself joining the revolving door of people leaving. Thankfully I soon found something much better who have restored my faith in employers.
