PetSmart Reviews

3.1

37% would recommend to a friend

(10,778 total reviews)
avatar

Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,778 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
5.0
21 Apr 2024

Great!

Recommend
CEO approval
Business outlook

Pros

They really care for the animals that they look after. Animals wellbeing is at the forefront of what they do. They are incredibly well versed in animal health and behaviour

Cons

There are no cons here.

1.0
8 Sept 2023
Recommend
CEO approval
Business outlook

Pros

Horrible treatment of animals and don’t teach proper ways to handle them. They blindly hire anyone

Cons

awful treatment of animals and most of the time the groomers don’t know how to handle them either. A lot of times dogs are sent home and waste of time and money to even go there. Some dogs are left with soap still and some not brushed out, others not dried completely and nails are done horrendously

Viewing 1 - 3 of 10,778 Reviews

Glassdoor has 11,041 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.