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      Pets On Broadway

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      Pets On Broadway Reviews

      3.6

      70% would recommend to a friend

      (16 total reviews)

      78% positive business outlook

      Ratings by category

      3.9

      Compensation and benefits

      3.7

      Work/Life balance

      3.6

      Culture and values

      3.6

      Career opportunities

      3.4

      Senior management

      3.2

      Diversity and inclusion

      Pets On Broadway has an employee rating of 3.6 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Pets On Broadway employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      16 reviews
      2.0
      7 Mar 2024

      Caution to Neurodivergent Folks

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Serving a community of people who treat their pets as their family. Helping children pick out first pets responsibly and with full information was a joy.

      Cons

      Management is not focused on actually managing staff to create a positive work environment. During my time at the store I went from the highest possible annual review and being on track to be promoted and then just a month later was told that I would not be considered for a higher ranking position because a couple of employees found me unapproachable and rude. I worked with management for several months - met with them weekly and followed a strict behavior improvement plan that was essentially "you should smile more" all while I was being bullied on site and gossiped about by other staff. I had proof and was told there was nothing to be done about it. I was told repeatedly every time someone reported an 'issue' with me but when I requested mediated meetings with those who were reporting me, I was told no because management "didn't want to make them uncomfortable". The reports were that I; didn't seem approachable, was scattered, didn't do things the way they should be done (I did things as I was trained to do them), etc.. All of this was going on while I was dealing with multiple personal fires including mental health diagnosis and treatment, all of which management was aware of. After months of work and no progress or help from management, I was told I could leave halfway through my shift. Since I have been let go, many other folks who are neurodivergent have been let go over the smallest of reasons. The things I brought up as concerns were addressed as problematic once they were used as a way to call out management. If you are not someone who fits managements' idea of the perfect worker, you will not last long here.

      5.0
      17 Feb 2016

      Good place to grow and work hard

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive pay, great benefits (Medical/dental for part-time and full time, education and commuter reimbursements, free food for the staff every couple days, paid volunteer hours, paid vacation time for everyone, profit-sharing type bonuses), bomb employee discounts, open communication with management. All employees have a voice in policies, and employee concerns seem to be addressed well. I see complaints of this place being too corporate, and I don't see that at all. I don't know if it is because of management and personnel changes that have happened in the last couple years but I don't get a corporate vibe at all. I used to work at a large corporate pet store so it really bugs me when I hear people saying that. This place really seems to care about its employees. They will work with you on schedule issues, give days off when you need, and try very hard to fit your work schedule to your desired times. New tasks and responsibilities are constantly assigned to people that want them, so it's not like you're stuck doing a boring repetitive job if you want more on your plate. Ideas are really appreciated, so if you think something new should be introduced, or something would work better a different way, a lot of the time the response is "let's try it out and see". I love this store! Hands down, this is the best job that I have had (and I've had a lot). If you are looking for a store to work hard and see your hard work pay off and be appreciated, this is your place.

      Cons

      It is a local independent store. It is also a retail store. That means it comes with all the pros and cons of small business and retail. All the procedures and processes are home made, so that means there's a lot of trial and error. Some new policies don't work, and then have to be revamped. Some times things can get lost in the shuffle. While turnover is relatively high due to the nature of retail, there aren't a ton of opportunities for advancement because it is just one location. New duties and responsibilities are constantly given out to the staff though, so people seem to gradually work their way into more important roles. Another "con" is the popularity of the store. Given that it's such a popular store place, we are swamped a lot of the time. Management has addressed this by scheduling heavier during busy times, but I still work a lot harder here than I have at other similar jobs. And because it is a constantly evolving, self-run store, there is always something to do. This is not the store for you if you want a relaxed job where you sit behind a counter chatting with coworkers like a local comic book store (which I think is the issue that comes up in other reviews, it has gone from a store like that to a store that is actively trying to grow). Everyone here is invested in the store's success, so we are all expected to bust our buns and that can be difficult.

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      ReviewsPets On Broadway reviews

      Glassdoor has 16 Pets On Broadway reviews submitted anonymously by Pets On Broadway employees. Read employee reviews and ratings on Glassdoor to decide if Pets On Broadway is right for you.