Pike13 Reviews

Thank you for your comments about our product and office location. We strive to create a positive experience for our employees. We'd like you and others to understand, we’re a classic startup. Leading Front Desk through transitions in its business lifecycle is not easy, or obvious. We learned over the past nine months that the same methods that produced success in earlier stages, created threats to our survival in the next. Fundamental changes in leadership, management and talent were required. As such, we have made significant and planful changes throughout our organization, starting at the top and with a focus on people and process improvement. We will continue to evaluate ourselves, and be unrelenting in our quest for leadership. We owe this to our employees, customers and shareholders. Thank you for your feedback.

Thank you for your feedback. I would urge you to talk with your direct manager about your concerns. If you're uncomfortable with that, please seek out someone on our senior management team, or talk with a member of our HR team. Our senior leadership works hard to create a company where people are valued and feel empowered to learn and grow. One’s character is as important as one’s abilities, expertise and experience, and in practice, even more so. We do not apologize for applying high standards in our products, services, processes and people. Our customers deserve our discipline in this regard and our new programs on redesigning the company to improve our customer experience and having a Director level staff as champion of the charge is a testament to that. We will maintain our focus. Please know that at Front Desk, problems are normal and desirable. We treat them as a natural result of continuous change. We recognize that change and the startup environment are not comfortable nor desirable for all people. We have improved dramatically in the prior months in our selecting and retaining those who share in our values and journey. As we lead our business forward, our focus is to constantly accelerate our ability to recognize and resolve problems and work together as a team to quickly tackle any and all situations, or decide not to. This mindset is driven by our values and people, especially our CEO and senior leadership, and is the nexus of our competitive advantage. Thank you for your feedback, and for your service with Front Desk.