long hours (hourlies not allowed to go into OT, management required to work 55 hours), low pay (in addition to being one of lowest paid companies in area they reserve the right to change wages at any time- with primary focus of employment as being "at will". Example- in 2016 they adjusted wages to gain a loophole out of the FLSA law that would require them to pay added overtime. To do this they decreased management wages so that 15 hours of OT- to get their desired 55 hours out of managers- would calculate to the same amount managers were being paid under prior salary law), lack of interest from company higher ups to maintain brand standards due to cost (not uncommon for properties to lack current standards or have equipment/furnishings that have been around since hotel openings), many job responsibilities (properties are expected to get by with absolute minimal staffing- often hourly associates can find themselves expected to fill multiple positions). Upper management is rare to show face- unless it is to present cuts or concerns regarding money being spent at properties. Senior management keep themselves so far away from operation I think it is safe to bet that most hourly associates probably would not even be able to recognize anyone.
I could go on but I think this is a solid initial overview for you... Yes companies are always trying to find ways to cut costs but the manner Pinnacle has operated under had continually surprised me- especially when it came to lowering wages so they could get away with paying less than the law was trying to correct.
