Pinnacle Reviews

Over the time I was at Pinnacle, the company grew to be multiple times the size that it was when I started. That's exciting and was one reason that I had the opportunity to be promoted as quickly as I did, but the growth also had several issues associated with it. What follows are issues that began to pile up in the last 12-24 months that have largely gone unaddressed and resulted in my departure: The company's rapid growth seemed to be "growth purely for the sake of growth", driven by annual targets that seemed to be numbers pulled out of thin air. Routinely, annual revenue targets were set for 20-30% growth year-over-year, which became unsustainable later in my time at the company. My final 2-3 years in a row with the company, Pinnacle was unable to hit its aggressive financial goals (and it wasn't particularly close), which ended up being treated as a failure, and resulted in bonuses not being paid. All the while, nobody could ever really explain why it was so important to show that growth. The company is privately owned (meaning there are no shareholders to answer to) and is at a size where such unnecessary rapid growth puts a major strain on the organization. As the scale of the company's operation has grown so rapidly, systems and standards have not evolved with it. A majority of the company's operation is extremely entrepreneurial, as it continues to rely on individual talent and "tribal knowledge", which is very inefficient in a larger organization. (That inefficiency undoubtedly was a piece of not meeting annual targets and not earning bonuses.) There tends to be a considerable amount of “reinventing the wheel” from project-to-project on deliverables and standard project management documents. While client preference does play a role in these to some degree, oftentimes documents are created in large part based on individual preference of the project lead – meaning other project leads taking over mid-project (a relatively common occurrence) will need considerable ramp-up time to understand them, or will throw them out and rebuild them altogether. It also restricts internal support groups from leveraging those documents across projects to produce useful business intelligence in a way that can support project productivity. A significant reason for this continued inefficient operation is probably a leadership team that has traditionally been built primarily of individuals who have been with the company since its early days, who are fairly like-minded with the owner/founder, in that many of them do not seem to place value on structured processes. Taking the time to develop and implement structured process is often treated as overly burdensome and wasteful. Instead, more value seems to be placed on completing initiatives (for clients or internally) as quickly as possible, even if that means poor quality and/or a need to re-do considerable amounts of work after the fact. It should also be mentioned that there have been multiple cases of individuals placed in positions at the company's highest levels of leadership where they ultimately seem unqualified to lead the company in the way that they are expected to, either in knowledge and experience or in skill set. They often seem to be in their roles more because of their relationship with the owner/founder of the company. There seems to be minimal regard for the value of having different types of people on the company's upper leadership team -- most of them tend to be very similar in how they think, how they approach issues, and in their perspectives. For the cherry on top, before I left the owner showed up and started dictating some major structural changes within the organization in an attempt to improve on recent poor company performance and attributed that poor performance and the subsequent changes to "ineffective leadership". The changes made saw almost no changes to the individuals at the highest levels of the company's leadership -- if anything, it was purely shuffling them around but ultimately the same faces remaining in charge. Another issue that has continually grown with the company is poor internal communications and change management. Despite recently surpassing 900 employees, when I left the company did not have a single employee whose role was in change management, nor did there seem to be any plans to hire or appoint someone into such a role. Fairly major company decisions and changes are communicated inconsistently (if at all) through the organization, and often rely on a "trickle down" method where bosses are instructed to tell their immediate direct reports, they tell their direct reports, and so forth. (It has been acknowledged internally for years that this method doesn't work and often results in messages being incorrect or not communicated at all. That acknowledgement has not resulted in any sort of change or initiative to improve the way that communications happen.) Information on changes to departments and mid-level leadership regularly is transferred through a ridiculously constant rumor mill between employees throughout the company. There have been a number of occasions where high-level leadership at the company has been reassigned or terminated without any sort of notification to the affected workforce. Decisions are regularly made surrounding changes to compensation and performance reviews that do not get communicated or explained through any sort of formal channel. The aforementioned rumor mill often becomes an employee’s best source of information, and conversations around the company frequently start with, “I heard this is happening/changing – is that true?” I'll also add that as the company has grown, the organization has gotten significantly more "flat". Project team sizes have grown over the years -- most teams used to be 2-4 people reporting to a lead or manager, now it can be as many as 10-15. As that has happened, it's naturally led to a need for relatively fewer leads and has therefore slowed the development timeline for many. (When I arrived at the company, analysts became leads within 12-18 months almost without fail. That timeline has probably increased to 30-36 months in most cases.) The extended timeline for development is typically explained as "we have higher standards now", but also seems to be due to watered down attention from leads as there are more individuals on the team to pay attention to. This is compounded by continued poorly-defined requirements for promotion, and a continued lack of structure and resources around training. These changes have not been well-integrated within the recruiting process, which (unintentionally) results in employees joining the company under false pretenses and ending up disappointed when their "rapid career growth" isn't as "rapid" as they initially thought it would be. At the time that I left, there was becoming a major issue with employee morale resulting from several of the things listed above. The company has had a relatively high turnover rate over the last few years, but the turnover was usually happening lower in the organization, specifically within project team levels. In the past 9 months, many of the company's more tenured employees and mid-level leadership have been leaving, largely seeming to be stemming from a lack of trust in the company's upper-level leadership and growing dissatisfaction with the direction of the company. The owner himself seems to contradict himself with how he addresses turnover to the company -- referring to the entire workforce as "excellent", while also implying that any individuals who leave are replaceable parts. There also seems to be an attitude that it's a privilege to work for Pinnacle (as opposed to working anywhere else), and that the company doesn’t need to work or change to retain employees. The company’s leadership didn’t even seem particularly interested in gauging the morale of the workforce – there were no regular mechanics in place that would gather employee feedback for them to act on. A document even made the rounds in the months before I left, where a long-tenured, respected member of the company’s (just below top-level) leadership outlined the company’s recent history and how it led to the major morale issue. It concluded that the company had completely abandoned the values that it used to profess and had stopped focusing on its people and what they wanted or needed, and instead became increasingly (or entirely) focused on financial results as the company continued to fall short of financial targets. The narrative included was spot-on, as countless coworkers agreed with what had been written. Unfortunately, the near-immediate aftermath to that document saw layoffs (“position eliminations”) of several tenured, higher-performing employees for reasons that nobody could really explain and were dismissed as meaningless by the owner when he was asked in front of a company meeting. Morale is not helped by a significant number of employees on projects being pressured or forced to relocate to their project’s location, which is frequently a very rural area that’s in a completely different region of the country. Relocation is compensated with a small annual stipend (maybe adding 7-8% of annual salary) and often with the implication that it will result in the individual being promoted to a lead position more quickly. (That implication is based purely off of anecdotal data and is far from a guarantee.) Once relocated, individuals often are required to stay at their sites longer than they originally agreed to because they have become “critical” to the client relationship. (While this is not done intentionally, it’s a clear pattern that has never been recognized or acted upon by Operations leadership.) Those employees have a considerably higher attrition rate and often leave the company before they’re relocated back to the home office. I don’t believe that any of the issues with the company that I’ve listed are a result of any individuals acting nefariously or with any sort of malintent. I believe that the people working at Pinnacle (in leadership and otherwise) are good people with the best intentions. My opinion is that the company’s issues I’ve listed are largely a result of an arrogant owner (who believes that his company is too large to fail and that truly outstanding individuals will always be lining up to work there), and of a leadership team that means well, but whose relatively uniform combination of experience and approach are inadequate to effectively run an organization of Pinnacle’s size.

Oh goodness, where do I begin. I have been at Pinnacle for almost 1 year. 2 weeks ago I put in my notice to transition and was walked out by HR one day before my last day for no reason. In fact, all that was said in my exit meeting that happened mid-afternoon on a Thursday was "You have done a really great job there last 2 weeks and we are very thankful for your hard work, but we are going to go ahead and push your last day up to right now." This made it so I was unable to say goodbye to any of the friends that I had made or thank any of the mentors I had developed. I made 4 job offers this week and had already had 2 people accept - I did not stop working hard at my job over these last 2 weeks and I really do not know why I was dismissed. This also meant that I was not able to have the exit interview with the VP of my department before my last day to provide feedback on why I was leaving. In 2018 our recruiting team, made up of about 5-6 people, was responsible for hiring over 350+ employees. During that year I was responsible for hiring about 75 people. How did we manage to do this? Most of my career at Pinnacle I worked somewhere between 50-75 hours a week. Mind you, I was a salaried employee and was never paid overtime for my efforts. I can count on one hand how many times I was actually able to take a lunch break. I expressed to my lead multiple times that I was overwhelmed and stressed. In return, I was told that I had the most bandwidth on my team and had to just push through it. I left my previous company to come to Pinnacle because I was told the work life balance would be better. I actually took a significant pay cut to come to Pinnacle. However, it turned out to be a lie - very high expectations were placed on the recruiting team and after seeing another recruiter get fired for performance I was terrified of what would happen if I didn't continue meeting expectations. I am married and have a lot of health issues that require me to make sure I have ample time outside of work for doctor's appointments, rest, etc. About 6 months into working at Pinnacle I had to get on anxiety and depression medication because I was so stressed and not sleeping well. There were several contributing factors that led to my lack of work life balance. One, positions were never fully vetted by management - we would be told one day that a position was our number priority, work really hard on it, and then it would suddenly close or disappear because there wasn't actually a PO in place or management decided they need to better train their current employees before bringing anyone else on. We also had little to no recruiting outlets. All of the recruiters on my team had a LinkedIn Lite seat, which meant they could message 30 people a month. Once we ran out of those we would email a list of profiles to our lead, she would message them, and then schedule a phone screen for us. This process extended the timeframe for us to reach a candidate significantly. In addition, with a LinkedIn Lite seat you are unable to see who all is "Open to New Opportunities". Therefore, we are just blindly messaging people and hoping some of them are looking. LinkedIn was our only recruiting resource - we did not have access to Indeed, Monster, Career Builder, Zip Recruiter, etc. At the company I am going to I will have access to all of those and it is a significantly smaller organization. All of our processes for documenting our candidates and scheduling our interviews was completely fragmented and made it so highly-skilled recruiters spent a large chunk of their day scanning, filing, etc. Unlike most companies we really did not get a lot of qualified applicants to our job - we had to go out and recruit on LinkedIn for almost every position we had open. I have never really had an interest in leading people or serving as a manager. I had done it several times in various roles throughout school and wasn't a big fan. Because of that, I was interested in moving into a Recruiting Specialist role on our team where I would be responsible for our more difficult to fill positions. However, I was told that was not going to be an option by my lead. Therefore, I decided to look elsewhere. After getting an "exceeding expectations" performance review I told my lead that I was interested in moving into a different role at the company that allowed for greater work-life balance. She discouraged me from doing that because she said I really did have a gift for recruiting and would hate to see it go to waste. I was also not awarded a salary increase for my performance and no one at the company received bonuses in 2018. While I had a positive experience with the performance review process none of my other teammates did. I was the only one on my team told I "exceeded expectations" in 2018 even though we hired 80 more people then asked to for the year. In fact, we were brought to the founder's home for dinner one night to thank us for all of our hard work and were recognized in front of the entire organization for our efforts during our company-wide monthly meeting. There were so many times at Pinnacle where we received mixed messages on our performance for upper management . I think the thing that disturbed me the most at Pinnacle was the way that management treated their employees. I had one co-worker that was placed on a Correction Performance Plan after 3 months of working there even though she was meeting the metrics and expectations set by management. The same coworker was written up for a metric that none of us had ever heard of before and changed from being 50% on Friday to 75% on Monday because our lead realized she was in fact meeting the metric. The craziest thing about all of this was that our lead deleted over 400 lines of data where this information was being pulled from and skewed all of our numbers that upper management was judging our performance on. Overall, I really wanted to like working at Pinnacle. I truly love recruiting and I really did love my team members. My first few months at the company were fantastic. However, everything took a sharp turn this year for the worse and a lot of really sketchy things started going down. If you would have asked me 3 months ago if you should come work at Pinnacle I would have said yes. However, I don't think anyone should be interested in coming to work there. Management does not seem to care about their employees and appears to be constantly trying to cover their own back. I sacrificed a lot for my job at Pinnacle because I knew how important it was to the company, but in the end that doesn't really seemed to have been recognized. I am sad about how things ended at Pinnacle and I wish that I could have had my last day to say my goodbyes.