Poor Richard's Reviews

During this period of time, we were transitioning to a POS-based system from a basic register system, driven by a sudden growth spurt of the business. There were many changes that the employees had to go through as most of the procedures had to be updated for the new POS system. Everyone received the same training and support, not everyone had the skills needed to learn a computer based POS system, no matter the amount of training received. When an employee cannot fulfill their job duties after training and ongoing support, we look for another placement within the business, which is not always possible to find. There also were a number of employees facing personal challenges at the time. The many accommodations we made to retain those employees through their difficulties placed more burden on other staff members that we did our best to alleviate with part-time, fill-in staff. When an employee cannot, or can no longer, meet the job requirements due to personal, non-work-related circumstances, we do our best to accommodate them within the realities of a small company with a small staff. Our accommodations have included: changed schedule, reduced hours or change to part-time status when requested, re-distribution of job duties within the staff to change or reduce their workload, work from home, time-off, etc. But there is a limit to the accommodations that a small business can make without it creating undue hardship. Sometimes, we all have to come to the conclusion that it just is not a fit for either the business or the employee. We hope all of our former team members find success. Best Regards