Pros
Staff discount of 40% is about as good as it gets. Shops look good but it's all bells and whistles for the customers that's where it end.
Cons
Work life balance is terrible. Head office are great at barking orders but never practise what they preach. Senior management have now idea of what is going on in their stores. One person has full control, which finds them disconnected from the business. Arrogant and hitler like management flows through to the store managers, who leave in droves due to the stress. 1 in 4 deliveries has an issue and the company expect 15-20% of all orders will never be filled. Dealing the the Customer Service team in the US is painful at best and don't seem to care about the customers. Have seen people charged several times for the one item and had to fight for 6 months to get their money back. No product has a stated warranty, they warrant items as they deem will save them money. Have had customer crying instore due to the service they got from the US team, but the managers hands are tied to help as final say is made by one person in Aust and the US team. Most people throw their hands in the air and walk away - customers and staff, due to the stress of it all. Most staff wait for the stab in the back, and it's ripe in all the bands.