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      Power NI

      Engaged employer

      Power NI Reviews

      3.9

      69% would recommend to a friend

      (44 total reviews)

      58% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      4.0

      Compensation and benefits

      3.7

      Culture and values

      3.5

      Work/Life balance

      3.5

      Career opportunities

      3.2

      Senior management

      Power NI has an employee rating of 3.9 out of 5 stars, based on 44 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Power NI employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

      Reviews by job title

      44 reviews
      1.0
      12 Sept 2025

      Disappointing

      Customer retention specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      30mn early finish one day a week

      Cons

      Constant micro management, outdated scoring quality system. Stuck on phone all day with no break between calls. Unnecessary processes to follow in order to score quality points, making it more difficult for the employees and tiring for the customers. Very robotic and tedious, this is not customer service, it's a call center. Being proactive is not an option and you will still get blamed if a senior makes a mistake. No time to take a breather with everything being timed, including toilet breaks. Toxic environment. Office incredibly noisy.

      3.0
      10 July 2025

      Mixed feelings

      Sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      * comprehensive training * health care provision by Simply Health * friendly and welcoming * feel well cared for and supported during onboarding and into the job role by immediate managers who share our frustrations and concerns

      Cons

      * hybrid working policy has been amended without any collaboration between management and employees and there isn’t a communication channel to appeal this, it’s happening, get onboard with the process or leave * targets and expectations not explained adequately, will “appear” throughout a micromanagement session * too many platforms, phone, teams, email, someone physically standing over you sometimes, all while trying to service the customer * very precise job roles and rigidity, leading to “that’s not my job” * below average pay = some people less likely to go above and beyond

      Viewing 1 - 3 of 44 Reviews
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      ReviewsPower NI reviews

      Glassdoor has 45 Power NI reviews submitted anonymously by Power NI employees. Read employee reviews and ratings on Glassdoor to decide if Power NI is right for you.