Press Ganey Reviews

The CEO last week had a townhall where he had nothing prepared. This was to address the burnout and engagement scores. Instead of owning the parts that executives were scored poorly on, he passed the blame to mid-level manager and everyone else to fix it. His idea of a fix was to just shout out we are going Hybrid. The Gasp that everyone made when he said this could be heard around the world. Not to mention they aren't hiring anyone, because they pay so poorly. They handed out raises that maxed at 2%, and acted like this was the best thing. Employees are tired, over worked, and looking for employment elsewhere. It's always ironic when a company is terrible at the thing they are supposed to be masters in. Pat Ryan needs to remember that we are the people who make his company run. Still no 401k match going on 3 years of this. I won't be surprised when they announce another acquisition instead of taking care of their disengaged staff.

• Heartless lay offs of dedicated employees. (Cannot stress this enough: one employee was fired after burying his two daughters, a set of brother were fired, and well-respected managers were given the ax due to “consolidation of roles” even though their jobs were later posted.) • Former work/life flexibility has hardened into rigid rules • Promises made by senior management to employees are broken all the time. You honestly cannot trust what they tell you they will do or where your job is headed. They will blow a trumpet about something like WFH for 3 years and then tell you it’s now a requirement to be in office 3 days a week for no reason. • They do not understand what a small town South Bend is compared to Boston or Chicago… almost everyone in our building was brought there by a friend. Sr. Management have made so many people so upset that I don’t know who they think they’ll be able to hire here going forward. They turned a PG cheerleader like myself into a red flag waver. • Many of the recent, glowing reviews on this page were posted at the behest of upper management. Do not assume all is well from them.