Treats customers better if they have more money. Treats staff like mules. No room for failure. No room for growth. No training. No independence allowed a "his way or highway" environment. Cheap way is best to buy but sell high. Customers are kings for the buck otherwise little interest. Needs lemmings not people.
I worked with two great people who allowed themselves to be absorbed by this person. Changed pay increases to almost unachievable client billable hours. Work 24 hours a day 7 days a week either by email, phone, text or otherwise.
Amenities include: angry attitude, know-it-all arrogance, do it myself or it doesn't get done right demeanor, disrespectful to staff in front of others, expects everyone else to keep detailed records on time but is consistently the biggest offender of not providing status' of tickets, work performed and more.
This was the worst "professional" environment I have ever worked for. I was told when I could evacuate my bodily functions - in my late forties I simply chuckled at the request. Screaming, yelling and wasted time.
As for customers, I attempted to present a long term customer but upon review was asked their revenues. At that point I was informed with the sales person to double the price because "they can afford it". I immediately notified the client who chose a different support (a previous Prevare employee).