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      Primary Arms

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      Primary Arms Reviews

      3.2

      51% would recommend to a friend

      (118 total reviews)
      avatar

      Marshall Lerner

      55% approve of CEO

      39% positive business outlook

      Ratings by category

      3.3

      Diversity and inclusion

      3.0

      Culture and values

      3.0

      Work/Life balance

      3.0

      Career opportunities

      2.9

      Compensation and benefits

      2.8

      Senior management

      Primary Arms has an employee rating of 3.2 out of 5 stars, based on 118 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Primary Arms employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

      Reviews by job title

      118 reviews
      1.0
      1 Apr 2016

      Horribly immature and poorly run organization

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great discounts on arms products

      Cons

      Everything else. The executive team is is terribly immature though not young, acutely unprofessional, and prone to rants and tantrums. Everything throughout the facility is on camera, and hours and hours are spent by one particular executive watching the cameras to try to find people doing something--anything--wrong so that he can then go and berate them. Don't disagree with any of the three principals lest you want to be on the street. Worst working environment I've ever experienced.

      avatar
      Primary Arms Response
      5y
      We are glad you enjoyed the discounts. We use cameras for security measures, not for the reasons you've identified here. We hope we still have your business and that you are a satisfied customer.
      1.0
      24 May 2023

      Nah

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      No pros, none at all

      Cons

      Awful place to work, they fire and hire all the time. They've recently had to have all the employees who are part of the clique come on here and give positive reviews - you'll see them easily. They change a policy or procedure and then fire you for not keeping up. Also, their mission statement should read that they cater to bad customers, not provide good service because if a bad customer reviews or complains, no matter the level of truth, they will gladly claim their payroll back from you. Everyone working here should take the promotion to customer.

      avatar
      Primary Arms Response
      3y
      Hello, Thank you for your feedback. While it's disappointing to hear there wasn't anything you found enjoyable while working at Primary Arms, we can only improve with an honest prospective of individual experiences. Policies & procedures are put in place to not only protect the company but to protect the employees as well. Unfortunately, policies must be changed from time to time due to state laws changing so we're in compliance with the state. We conduct trainings to explain the changes & give management an opportunity to ask any questions their teams my have prior to rolling out those new policies. Primary Arms prides itself on delivering quality customer service but not at the expense of disrespect to our employees. If you'd like to discuss further we can be reached at hr@primaryarms.com
      2.0
      7 Feb 2023

      Stifling company culture lacking in innovation and strong leadership

      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      The office design encouraged and facilitated imaginative thinking, leading to increased innovation and new ideas. This, in turn, resulted in higher levels of job satisfaction and overall contentment among employees.

      Cons

      The CEO's intemperate behavior and loathsome attitude have severely impacted the company's morale, causing a decline in employee motivation and hampering growth. This has resulted in a stifling company culture lacking in innovation and strong leadership, causing further harm to the company's prospects.

      avatar
      Primary Arms Response
      3y
      Hello & thank you for your feedback. We're disappointed to hear that your experience with Primary Arms was one of dissatisfaction. We love to hear the ideas of our employees, but we realize expressing those ideas to the right people can be challenging at times. In an effort to simplify that process we now have Town Hall Meetings every quarter where our CEO visits each department individually & gives them an update on all things PA. Mr. Lerner discusses where the company has exceled, what our goals are for the next quarter & where we're having the most difficulty & need improvement. There is a Q & A session at the end of each Town Hall meeting where employees have an opportunity to speak directly to our CEO & address any issues, bring up new ideas, & ask any additional questions they may have. Along with Town Hall Meetings we've ramped up our employee engagement activities; Snow Cone Day, Taco Tuesday, catered BBQ lunches, & we're currently in the process of planning a health fair where employees can speak directly with health care professionals regarding their physical & mental health. Our employees are our top priority & we're putting forth every effort to let them know we hear them, we see them, & most importantly we appreciate them. If you'd like to discuss offline you can reach us at hr@primaryarms.com
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      ReviewsPrimary Arms reviews

      Glassdoor has 123 Primary Arms reviews submitted anonymously by Primary Arms employees. Read employee reviews and ratings on Glassdoor to decide if Primary Arms is right for you.