The lack of support has led to the departure of numerous talented managers. Many depart within a short span after they come to realize the work environment is unsustainable. Unfortunately, Proper Hospitality has garnered a negative reputation in the LA and Austin areas and has to rely on out-of-state or international hires, who may be unaware of the workplace culture. At the property where I worked, the primary issue was the glaring absence of support from senior management. The leadership team often demonstrated rudeness and unprofessionalism, contributing to a high turnover rate. They also like to make it known that you are simply a number and fully replaceable at any time.
A significant challenge is the corporate team's lack of knowledge regarding hospitality and hotel operations. While innovation in hospitality is commendable, it becomes problematic when policies are so substantially different from industry norms, jeopardizing the company's success.
The last con was the pay. It is more on par with states that have a much lower cost of living. The salary was not enough to afford a 1-bedroom apartment at the manager level.
