- Administrative workload was heavier and more varied than expected, reducing time available for core duties.
- Processes and tech systems were underdeveloped, which contributed to the heavy administrative burden.
- Bonus structure felt unrealistic in practice, making it difficult to achieve targets despite good effort.
- Management at times overpromised on initiatives and outcomes; while likely well-intentioned, it led to disappointment when expectations were not met.
- Training fairly inadequate, left to figure things out which is fine if not for bonus structure.