PurposeMed Reviews

It’s always deflating to hear that a team member had a negative experience after they’ve left, but we do still appreciate being able to hear how we can reflect on any areas to improve. Thank you for confirming what we know about our wonderfully caring team, and we’re glad you were able to forge some meaningful connections during your time here. I think the most disheartening comment is that you feel we don’t align with our mission and values, when they’re driving everything we build and do for our patients. I feel like we have to address some of your comments specifically about our approach to care for our verticals, as the health and safety of our patients is always our top priority. Regarding your comments about Freddie, we have very intentional reasons behind the way we position the brand. While it may be true on a national level that the proportion of infections among gbMSM (or 2SGBTQ+) is decreasing and is increasing among heterosexual persons (mostly via injection drugs), HIV acquisition is still very much over-represented by 2SGBTQ+ sexual exposure (~5% of the population accounting for 43% of all new infections) There is published academic literature about health-related marketing and intervention which clearly supports the fact that targeted or community-specific marketing is more impactful than total population or blanket campaigns that don’t resonate with any specific person or community. The perceived sexualization of certain Freddie markets speaks to the mechanism or way that HIV spreads from person to person and is specifically designed to normalize human sexuality. If someone is not or seldomly sexually active, the chance for HIV transmission is naturally lower. This does not mean it doesn’t or can’t exist from other methods of transmission or from a single instance, but efforts are best directed at preventing those with the highest chances of acquiring HIV. Statistics themselves are not stigmatizing, homophobic, or misogynistic, but unfortunately, the interpretation of them can be. With Frida, we have thoroughly consulted with top ADHD experts across Canada to develop our care and prescribing model and are confident in our approach with patients. We do not stigmatize highly effective medications and face-to-face interactions are not required to diagnose or provide these medications to patients who are in need of assistance—we have very strict controls in place to ensure medications are legitimately prescribed. We use Stripe for ID verification and ask patients to verify cell phone numbers, we gain access to collateral when necessary for diagnosis or in instances when it is required related to physical and mental health concerns being present, and dispensing pharmacies will also verify the identity of the person receiving the medications with Frida (as with all PurposeMed prescriptions) for additional reassurance that the name/ID of the patient assessed matches that of the person taking the medications. Additionally, we have processes in place to limit the quantity of medication that patients will be offered that matches the duration of the prescription provided. We’re rigorous in our assessments and in the follow-ups that we offer patients with highly skilled and trained regulated health professionals. Our Customer Satisfaction score (CSAT) averages 97%+ across our brands, indicating to us that our patients are exceptionally happy with the service and care they’re receiving (alongside the countless comments we get directly each month from patients about how our services have been life-changing for them). As we’ve mentioned in other reviews, we welcome all clinical candidates to inquire directly about any of our clinical practice standards and our company's mission-driven mindset. We have nothing to hide about the way we’re operating! At the end of the day, we are also a business that needs to earn revenue in order to operate and expand to serve more patients, and there are so many considerations that go into the way we charge our patients. Our goal is to be able to offer the highest quality of service and care at the lowest possible price to our patients to remain sustainable. We are truly sorry this is how you felt moving on from PurposeMed and recognize that none of this invalidates the feeling of personal disappointment you have. However, it’s our hope that the rest of our team believes deeply in what we are striving to do for our patient communities, and that they are able to surface any feedback or ideas they have to our leadership team so we can work together to grow and reach thousands more patients who need access to the empathetic and affirming care we provide. If there are any further concerns you want to speak with us directly about, please don't hesitate to reach out to the People team.