PuzzleHR Reviews

3.8

72% would recommend to a friend

(147 total reviews)

Lonny Ostrander

77% approve of CEO

72% positive business outlook

PuzzleHR has an employee rating of 3.8 out of 5 stars, based on 147 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PuzzleHR employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

147 reviews
1.0
8 Aug 2023

Run Away

Recommend
CEO approval
Business outlook

Pros

Good benefits and remote work

Cons

Terrible management, all work pushed on payroll engineer, all blame pushed on payroll engineer, expected to be an expert in all systems with zero training, not allowed to take time off, no back ups, no work life balance, expected to work overtime daily if client is behind you cannot log out until all payrolls are done with zero help. Everyone quits within 3 months constant turnover. Stay away.

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PuzzleHR Response
2y
We appreciate you taking the time to leave us your feedback, as we take all concerns into consideration. If you’d like the opportunity to discuss your post in detail, please reach out to timol@puzzlehr.com.
1.0
2 Aug 2023

Joke

Recommend
CEO approval
Business outlook

Pros

Remote and that is about all.

Cons

This is supposed to be about flexibility working from home but this is beyond that. You cannot take a vacation at all. There is no one that is capable of covering for you. Management is always taking times off. One manager since I have been here has taken at least 8 weeks off and I barely got a few days off. No one will cover for you because your work load is already to heavy. You have no down time at all to even attempt a vacation. Your anxiety is very high daily because you never know that is going to happen. Pay, sure they say they pay you at a descent rate but not for all of the stress you are under. Sleep do not even think about sleeping while you work here because it will literally haunt your dreams. People are dropping like flies and "management" cannot seem to understand why? I will tell you why. Lighten the loads, make the work more manageable for a single person to do. Sales, listen to what we are saying when we say that is IMPOSSIBLE to do but you still sell it and we are expected to figure out how to do it.

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PuzzleHR Response
2y
Thank you for sharing your feedback. We understand the importance of work-life balance and take your concerns about workload and support seriously. Feedback like yours is essential in helping us identify areas for improvement and ensuring our team feels supported and valued. I am happy to discuss your concerns and would welcome a chance to talk at your convenience. -Timol
1.0
31 July 2023

Honest Review

Recommend
CEO approval
Business outlook

Pros

You can work fully remote.

Cons

Working at Puzzle has been an absolute nightmare, and I cannot stress enough how much I regret joining this organization. From the very beginning, it became evident that the company's employee policies were designed to benefit management while disregarding the well-being and needs of its workforce. First and foremost, the lack of work-life balance is suffocating. Employees are expected to be at their desks constantly, with little to no opportunity for time off. Meanwhile, supervisors and higher-ups seem to have unlimited vacation days, frequently disappearing for weeks at a time, leaving the rest of us to pick up the pieces and manage an ever-mounting workload. Speaking of workloads, the constant pressure and overflowing tasks are enough to make anyone's head spin. The company seemingly thrives on micromanagement, stifling any sense of autonomy and making every task an exercise in walking on eggshells. It's impossible to complete anything without supervisors breathing down your neck, which only adds to the already stressful environment. But what's even worse is the lack of support from leadership. It's as if they are completely detached from the struggles and challenges faced by their employees. When you attempt to raise legitimate concerns or seek assistance, you're met with indifference or brushed off entirely. It's disheartening to realize that the people supposedly leading the organization have no interest in their employees' well-being or professional growth. To add insult to injury, the company's idea of appreciation is a gift card. After working exhausting 14-hour days, sacrificing personal time and mental health, a mere gift card is hardly enough to acknowledge the dedication and hard work put in by the employees. The result of such an oppressive work environment is evident in the revolving door of employees. People join the company with high hopes, only to realize the harsh reality within days or weeks. The constant turnover speaks volumes about the company's disregard for employee satisfaction and retention. In conclusion, I urge anyone considering employment at Puzzle to run in the opposite direction. Spare yourself the anguish and look for an employer that genuinely values its employees and respects their work-life balance.

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PuzzleHR Response
2y
Thank you for sharing your feedback. We value every perspective and take your observations on work environment and leadership to heart. Continuous improvement and employee well-being are central to our CARES values, and your insights will help guide our ongoing efforts. As always, I am available to discuss your concerns. So please feel free to reach out to me directly to schedule a time to talk. -Timol
Viewing 1 - 3 of 147 Reviews

Glassdoor has 151 PuzzleHR reviews submitted anonymously by PuzzleHR employees. Read employee reviews and ratings on Glassdoor to decide if PuzzleHR is right for you.