Management seem to be under the impression that the only important people in the company are Managers. Telemarketing Consultants are treated like imbeciles who need to be micro managed at every step and who will slack off, run riot, revolt- or even worse - not hit their KPIs if left alone for a milli-second.
Clients were constantly lied to and statistics were twisted to make out that campaigns were doing better than they were. Team leaders were always in a battle with at least one client to get them to accept leads that didn't really fit the campaign brief and which weren't what the client wanted or paid for .. Was frequently asked to attend training meetings and pretend I was calling on a campaign when I wasn't, and was constantly moonlighting to hit targets for one client on time being paid for by another ..
commission structure was constantly changing and it wasn't unusual to find yourself mysteriously moved from a campaign when you started hitting commission consistently.
Company is extremely clique-y and your ability to move up, not get fired for hitting KPIs or just get away with murder really depended on your ability to suck up to Managers and/or how well they liked you.. If you didn't fit the company's outdated stereotype of what a good worker looked like or your team leader didn't like you - you were marginalised and generally picked on until you left or they found some punitive reason to fire you..
Racism is rife and despite employing people from all round the world - the company seems to have no understanding that it wasn't legal to make fun of peoples names or religion or background - although they did manage to arrange prayer rooms for Ramadan a few times - no other religions were catered for or respected.
Overall, the MD is under the impression that this is a fantastic place to work, somewhere every uni grad is desperate to come and work for - and if you aren't a manager in 6 months - or earning enough to live on - then its all your fault for not working hard enough, being the right person - or just having a work ethic and nothing to do with the fact that they still pay a basic wage that would have been poor in the 1980s ...
Staff leaving in droves to competitor companies that pay wages you can actually live on - Management at Quantum are still confused as to why anyone would want to leave at all