RBS Citizens Reviews

Impossible sales goals that constantly change. Managers and regional managers with little or no management skills unless you count threats and intimidation. Any type of unethical behavior is acceptable if you make your numbers. Revolving door of untrained and unskilled employees. There is little or no concern for quality of life. Confidential information is freely and openly discussed, absolutely no consequences. There is no leadership, coaching or team work. Bankers are competing with each other with management playing favorites with some and sabotaging others. As a professional in this industry for many years I am at times apalled at how low this bank has sunk. The constant shoving of unneccessary products down peoples throats in order to make goals is chasing good customers away. Cold calling is a must on a regular basis. The amount of uselss paperwork is a time waster. Morale is poor and most employees are constantly reminded how little they are valued. I believe that there are companies out there that truly value their customers and employees but this is not one of them.

Hours are long. Salary employee so I worked way over 40 hours per week. Upper management was really hard to work for. The only thing they focused on was selling checking accounts. If you didn't sell a checking account to basically everyone walking in, you would get a phone call from upper management and tell you that you weren't doing good enough. Also had to sell a credit card to every person that came through the teller line. Any time that you didn't sell a product to a customer you got in trouble. If you didn't have good sales they would try to call you in on a day off to make up for it. Everything was really shady. Upper management would go out and drink and party and if you didn't join the party you got a target put on your back and everything you did you were scrutinized for.