ROLLER Reviews

4.3

87% would recommend to a friend

(64 total reviews)

Luke Finn

95% approve of CEO

92% positive business outlook

ROLLER has an employee rating of 4.3 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ROLLER employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

64 reviews
2.0
15 Apr 2025
Recommend
CEO approval
Business outlook

Pros

I had the pleasure of working alongside some incredibly talented individuals—everyone I interacted with was either a true expert in their field or deeply passionate about the company and its mission. The team really knows how to deliver results, and the hybrid work model was a definite plus (though I’ve heard that might be shifting). The product itself is a genuine disruptor in the industry, with so much potential for growth. It's an exciting space to be in, especially if you're driven by innovation and impact.

Cons

Unfortunately, the company has a high turnover rate, particularly during probation. It’s widely felt that passing probation isn’t the norm, and decisions often seem to rest heavily on whether you’re liked by the CPO, Rich. If you’re not in his favour, it can feel like there’s little chance of staying on. To succeed here, you really need to be outspoken or carry a strong, confident presence — sometimes to the point of ego. Culturally, it’s a very tight-knit and somewhat cliquey environment. Many team members spend weekends and holidays together — think group ski trips and social gatherings — and there’s a strong unspoken pressure to immerse yourself completely in the company to feel like you belong. Lastly, it’s worth mentioning how some members of the executive team conduct themselves at company events. It often feels like a “boys club,” where typical boundaries are overlooked. Alcohol flows freely, and unfortunately, I witnessed behaviour from some senior male leaders that was overly familiar and inappropriate at times.

4.0
28 July 2025
Recommend
CEO approval
Business outlook

Pros

- People focused - Great opportunities - Great culture - Very interested in what we're working on

Cons

The company has recently implemented time tracking for the Engineering and Product teams. While leadership has communicated that the primary purpose is for CAPEX reporting and to demonstrate to the board how much effort is spent on new features vs existing infrastructure the process is fairly granular. Specifically: • Time will be tracked weekly by the hour using Tempo. • All time entries will require manager approval. At this stage, it’s positioned as a reporting exercise, not performance monitoring. That said, it’s worth approaching this change with awareness. The introduction of hourly tracking can have broader implications depending on how it’s used over time. Be warned.

1.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

The engineering and design team are genuinely talented and hardworking. They were hungry for clear product direction and I could see exactly what was possible if they had it. That part gave me energy. Everything else drained it.

Cons

Critical decisions about the current features were made in huddles or buried in old meeting transcripts and even Claude hasn’t learned to read minds yet. I wasn’t able to have any handover session to get historical context until three weeks in. The person responsible for handing over was so consumed with maintaining control of my work (attending my meetings, answering on my behalf in Slack, having side conversations with engineers), that their own project deadlines slipped. They stayed visible to stakeholders the whole time, positioning themselves as the go-to person while I was left without the context I needed to lead. Commitments for the GA launch weren't clarified until a month out. New projects outside the agreed launch scope were accepted without consulting the team and without any communication about the trade offs. Asking basic questions got reframed as the problem. I was told I was "pulling on threads that had already been decided." Those threads related to de-risking a GA launch. That's not friction. That's the job. This is what I walked into: features committed to stakeholders before anyone confirmed technical feasibility. Engineers left making real product decisions under time pressure. What gets built that way isn't shaped by what's right for the user. It's shaped by what's fastest to build.

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ROLLER Response
3w
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your transition into the role and overall experience at ROLLER did not meet expectations. We take this feedback seriously, and are working with our team to understand it more deeply and what we may need to do to ensure this doesn't happen for others. We appreciate your recognition of the talent and dedication within our engineering and design teams. We also appreciate you sharing candid feedback and recognise how important effective onboarding, clear communication, and strong collaboration are in helping people feel supported and positioned for success.
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Glassdoor has 67 ROLLER reviews submitted anonymously by ROLLER employees. Read employee reviews and ratings on Glassdoor to decide if ROLLER is right for you.