Does Rack Room Shoes pay their employees well?

According to anonymously submitted Glassdoor reviews, Rack Room Shoes employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Rack Room Shoes. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Rack Room Shoes?

59% of Rack Room Shoes employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Rack Room Shoes 3.1 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Rack Room Shoes?

Sales Associate (214) , Assistant Manager (82) , Store Manager (41) , Team Lead (30) , Retail Sales Associate (24) , Manager (14) , Manager Trainee (11) , Sales Associate/Cashier (11) , Lead Assistant Manager (8) , Assistant Store Manager (7) , Senior Sales Associate (6) , Head Cashier (5) , Sales (5) , Team Leader (5) , Cashier (4)

What are the pros of working at Rack Room Shoes according to real employee reviews?

"discount on shoes and flexible hours." ((in 35 reviews)); "The people are great and the discounts will fill your closets with shoes in no time" ((in 34 reviews)); "Discount, breaks, good coworkers sometimes" ((in 26 reviews)); "Great benefits and a lot of PTO" ((in 25 reviews)); "There’s flexible scheduling and it’s in the mall so easy access for food on breaks." ((in 19 reviews))

What are the cons of working at Rack Room Shoes according to real employee reviews?

"The pay was low for the amount of work." ((in 106 reviews)); "Management is bad" ((in 49 reviews)); "Managers have a very poor attitude." ((in 27 reviews)); "I will add this isn't really the company as much as the poor upper management they allow to sit and brew in those positions like dusty politicians." ((in 20 reviews)); "can't grow in the company or get a raise easily" ((in 11 reviews))

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Rack Room Shoes

Rack Room Shoes Reviews

3.4

59% would recommend to a friend

(680 total reviews)

Mark Lardie

58% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (680 reviews)

Rack Room Shoes has an employee rating of 3.4 out of 5 stars, based on 680 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rack Room Shoes employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

680 reviews

4.0

30 June 2026

Supportive managers but strict breaks and low pay

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

- Nice managers - Nice easy close and open task - Simple task

Cons

- Break times are strict and often cut short - The pay isn't matching up to the labor

1.0

17 June 2026

Bad

Sales associate

Recommend

CEO approval

Business outlook

Pros

Discount on shoes is 40%

Cons

Management needs to be better

4.0

16 June 2026

Great Place to Start Your Career

Store manager

Recommend

CEO approval

Business outlook

Pros

Great atmosphere to work in with strong benefits and a supportive culture. The new top‑level management brings fresh energy.

Cons

Operational demands can require longer shifts, which seems to be the standard working in retail. A need to strengthen base pay and incentives, profit sharing, etc.

Viewing 1 - 3 of 680 Reviews

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