Pros
The VA's and manager Brianne I worked with are amazing people who truly care about the patients. It was an incredible team starting out. Otherwise, there isn't a good reason to be working here unless you like to work through lunches and paste a fake smile to your face 24/7.
Cons
After one of the CEO's stepped down in 2024, there was this huge shift from "we care about our team and patients" to "make more money, make more money". There was a lot of pressure to increase revenue at the expense of work-life balance, and it was affecting the entire team's mental/physical health. Eventually, I left due to extreme burnout. This is a very simplified reason for leaving. There was a lot more at play in my specific location. Some examples include: unethical client communication, it was common practice for techs to work through the lunch hour, jam-packed appointment schedules while being understaffed, little to no support from upper management, etc.