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Revival Ice Cream

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Revival Ice Cream Reviews

2.7

25% would recommend to a friend

(7 total reviews)

19% positive business outlook

Reviews by job title

7 reviews
1.0
9 July 2019
Recommend
CEO approval
Business outlook

Pros

The ice cream is legitimately pretty good, and employees get unlimited free ice cream on their breaks. Likewise, the tips can be really good depending on what shift you work, and most of the coworkers are nice.

Cons

The main con of working here is owner, Adriana Shuman. I have worked years in food service, and I have never disliked a manager more. Unfortunately Adriana is both the owner and the only manager. Her expectations for minimum wage employees puts more pressure on employees than I have ever experienced at a job, and I have worked in food service for 6 years with a few different jobs and countless managers. Adriana will threaten to fire you over extremely minor or even nonexistent occurrences, such as coming back from your break 2 minutes late or getting one question wrong on her routine lengthy quizzes about the restaurants procedures. In addition to this, my last paycheck was about $250 short, and I had to call and text Adriana for about a week to even get a response from her. Once she finally responded to my texts and calls, she insisted that I had been paid accordingly and I had to really push to get my money, until finally she admitted there had been a mistake, with no apology or accountability on her part whatsoever. I had to wait about a month and a half to get my final paycheck after my last day.

2.0
17 Dec 2018

General Manager

Recommend
CEO approval
Business outlook

Pros

Regular team meetings. Chefs are great, talented people. The ice cream is really great - it’s a good thing the chefs are on contract.

Cons

Tldr: This is a company for students. Ownership Owner has a gaslighting personality. A significant language barrier interferes with expectations. Owner controls 95% of the business, yet is never present at the shop. Aspiring management beware: Your job is to assist the owner, not manage the store. Owner is a business person first, and a manager second. Unfortunately, they are not a leader. Operations The entire business is very carefully micromanaged through phone apps such as Homebase and Asana. If having your bosses always connected to you via your phone is an issue, dodge this job. All areas are under constant surveillance. There are no valuable incentives to employees. There are no plans to scale the business on the retail side so employee growth is limited only to increased work responsibility. This is not sustainable as the area pays well below industry standards. Culture The business advertises externally and internally a positive culture, but this is forced and not demonstrated where it counts. An actual company policy is “no complaining”. The employees that actually need a job to pay bills are the only one’s that regularly show up to work. Rampant absenteeism is handled with a lenient attitude because it saves money in the off season. For all new hires, a three-month employment probationary period is heavily depended upon in order to curate a team of people that can be effectively intimidated.

Viewing 1 - 3 of 7 Reviews

Glassdoor has 7 Revival Ice Cream reviews submitted anonymously by Revival Ice Cream employees. Read employee reviews and ratings on Glassdoor to decide if Revival Ice Cream is right for you.